Happy to use your site but it took a…
Happy to use your site but it took a while to figure out how to use it and the bifocal PD was not on my prescription form
By Todd K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,403 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 136 reviews with 4 stars · Clear filters
Happy to use your site but it took a while to figure out how to use it and the bifocal PD was not on my prescription form
By Todd K.
Could not locate either of the two frames i was looking for when I put their exact names in the search box. I had ordered both frames before so I could see them in my previous orders and was able to "reorder"if i wanted to. However I wanted to make a change in the lenses strength on both pair but was unable to edit them there. Luckily i found them in my saved frames list so was able to order them, but it was rather frustrating and time consuming. What is wrong with the search feature??
By Christine P.
The website is a little jumpy. I am sure that is not the technological term. But we managed to place the order. This pair for my husband, because I LOVE the pair I ordered for myself that I received last week. Shipment was very fast! thank you
By Michele L - Wolcott C.
helpful in guiding through ordering process.
By satish A.
Customer Service had to help me order...the website kept showing an error code on anything I tried to order.
By CeeCeeBella
Great selection. Helpful explanation of how to read my prescription and place the correct order. Pricing is so reasonable!
By Hiedi L.
Fairly easy to navigate pages.
By William O.
love your glasses
By Marilyn B.