Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,403 reviews
Payne Glasses LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 122 reviews with 1 star · Clear filters
I did not receive the 40% off as stated on web site for the BYGO 40% accessories when placing my order. The site stated no coupon was needed. This was very upsetting.
By Harry D.
Response from Payne Glasses LLC· Aug 14, 2025
We’re sorry for the mix-up with our BOGO 40% off accessories promotion. We’ve reviewed your order and refunded the difference so the correct discount was applied. Thank you for bringing this to our attention and for shopping with us.
slow ,slow ,slow waiting still for confirmation of sending the glasses , this is the 5th time i've bought and every time since the first has been progressively worse. they're cheap but the quality of the lenses has gone down too. this probably will be my last order
By richard
Response from Payne Glasses LLC· Aug 14, 2025
We’re very sorry to hear about your experience and understand your frustration. We strive to provide timely service and high-quality lenses, and it’s disappointing to learn we fell short of your expectations. We truly appreciate your loyalty over the years, and we’re committed to doing better.
Can't speak to a live person. Been waiting for a real person to respond on chat for a half hour.
By Ethan
Response from Payne Glasses LLC· Aug 14, 2025
We’re sorry you experienced a long wait on our chat — that’s not the service we strive for. Please know you can also reach us by phone if you ever need quicker help. We appreciate your patience and thank you for shopping with us.
My rewards said 14,400 points but nothing let me redeem 12,000 for $10 off😡😡
By Karen
Response from Payne Glasses LLC· Aug 14, 2025
We’re sorry for the confusion with your rewards points — we understand how frustrating this can be. We’ve processed a refund for the difference so that your 12,000 points for $10 off were applied correctly. Thank you for bringing this to our attention, and we appreciate your continued support.
From an iMac I couldn’t t complete a purchase I called you 412 number. Lady was of no help. Made my purchase thru iPhone. Not smooth but at least I completed the buy
By felice S.
Response from Payne Glasses LLC· Aug 14, 2025
Thank you for letting us know. We’re sorry to hear that your experience on the iMac and over the phone wasn’t smooth. We’re glad you were able to complete your purchase on your iPhone, but we appreciate your feedback and will use it to improve our online and phone support processes.
scratch on inside lens. First time wear, put on and theres a scratch on inside.
By Brian K.
Response from Payne Glasses LLC· Jul 23, 2025
Thank you for bringing this to our attention—we’re so sorry your lenses arrived with a scratch. We understand how frustrating that can be. We're already working with you to get this resolved, and we appreciate your patience as we make things right.
I have been ordering from you guys for years. I have spent over two hours trying to get this order to go through. I have never had so much trouble on your site in my life. Thank you Janey
By Janey H.
Response from Payne Glasses LLC· Jul 23, 2025
Thank you for your continued support over the years—it truly means a lot to us. We’re sorry to hear about the trouble you had placing your order and completely understand how frustrating that must have been. We're glad to see the order eventually went through, and we appreciate your patience throughout the process. If you run into any other issues, please don’t hesitate to reach out—we’re always here to help.
Poor fit, misleading due to lack of clarity. PG failed to indicate that the glasses I selected were "low bridge fit." Despite having done my research and matched the dimensions of the glasses I selected to my existing glasses, they do not fit my face due to the low bridge fit. PG refused to offer a refund because I opted not to pay for their additional warranty. I should not have needed a warranty because I did my research. I spoke with a CS rep who argued that low bridge fit works for most people; false. Low bridge fit is less universally compatible in the U.S., but it's the better choice for a significant minority of Americans, depending on their unique facial structure.
By Luke H.
Response from Payne Glasses LLC· Jul 23, 2025
Thank you for sharing your feedback. We’re sorry to hear the fit of the glasses didn’t meet your expectations, and we appreciate you taking the time to research before ordering. We understand that low bridge fit frames aren’t suitable for everyone, and we strive to provide clear information about frame styles to help customers make informed choices. Regarding our warranty policy, it is designed to offer additional protection for situations like this, but we do recognize that it can be frustrating when a refund isn’t available outside of that coverage. We appreciate your perspective and will take your feedback into consideration as we continue improving our product descriptions and customer experience.
