It took quite a while to get the…
It took quite a while to get the glasses when I paid for expedited delivery!
By Vernon G.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,403 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 136 reviews with 4 stars · Clear filters
It took quite a while to get the glasses when I paid for expedited delivery!
By Vernon G.
Everything ok. Just that when they shipped the order you cancelled it because you claimed the address was undeliverable and that was not true. However I called and you epress shipped them again. So the response was fast and good.
By Narda R.
Two of the glasses weren’t true to size. One is the wrong rx the other two are good though.
By Camila F.
The ordering process was easy and fast. When I had to return my first pair the customer service was great!
By Jesse Y.
It is sometimes difficult to find what you want with all the choices. Additional filters would help when choosing frames.
By TM
My order arrived quickly, was accurate and exceeded my expectations!
By Kimberley
overall a good experience! dont like th blublocker aspect. however that was on me , i ordered it. Payne does what they advertise.. good prices, easy service. Got what i ordered in a timely manner, did not like that all the frames in each catagory look the same.
By martha
Good product at a good price. Did have a problem with my sunglasses but it was corrected quickly. I would buy from them again
By Artie R.