Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
130 reviews
PaylocitySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Paylocity is an award-winning HCM platform that brings HR, Finance, and IT together in one system. Organizations use it to manage payroll, benefits, spend, talent, and IT, with AI built into everyday workflows. Customers cut payroll processing time significantly and replace multiple disconnected systems with one. Founded in 1997, Paylocity is consistently recognized as one of the best places to work, and that culture carries into how they work with clients.
Paylocity (paylocity.com) has 130 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
Showing 118 reviews with 1 star · Clear filters
They offer Demand pay and my company i work for allows it yet they won't update the system so we can utilize these features. I am requesting to my director we switch to a company that works in a more timely fashion.
By Mani H.
I would give NEGATIVE stars if that was an option. If you want helpful customer service and payroll processing ease DO NOT outsource your payroll with Paylocity. Their “Account Managers” are incompetent customer services reps with minimal knowledge of payroll.
By Jc
This company is an unmitigated disaster. Their answer to any and all problems is a token effort with no resolution and no follow-up. They must get a "to do" list, they check off the box as "completed" after doing nothing and then one doesn't hear fromt them again. I get bounced around from department to department, they might make a token call from an anonymous phone number but when I try returning their calsl I can never reach the person who called. The sales department made promises they cannot or will not fulfill and then throw you to the dreadful "support" wolves. Is there a good payroll company out there? I've been in business since 1998 and I've yet to find one. Surely it's not Paychex or ADP either.
By Sandy T.
The HRIS is fine...I don't know much about customer support (as reading other reviews), but I have to say that the ATS system is way below average. They sell you on an "open API", but very few integrations actually work. If you want the ATS to integrate with anything, be prepared to get scoped $20,000+ for the other company to build the integration. Every time I call in I get a note that says "your account manager is unavailable". Also, when you sign up for the Paylocity ATS, you also have to sign up for JobTarget, which is $1-2K per month in order for your jobs to get posted anywhere except Indeed. Very frustrating onboarding/implementation as well...one of the worst I've ever been a part of.
By Cailean B.
Many user issues with this SaaS and the company does not provide employee user support to address issues. Cannot understand why our HR department has chosen this vendor!
By Customer
One of the worse customer services experience in payroll industry. Refuses to respond to tax notices and will delay so long, you have to handle on your own. This is a tactic for most of their services, 1095c, do not have them process. We spend over 24 hours hand keying information, when rep told us it was a simple upload. I have over 30 years processing payroll and this is some of the worst customer service.
By San T.
