Customer service
Customer service is always very helpful, friendly and quick to respond. Any issues are resolved quickly.
By Shona B.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
452 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Most Trusted Logistics Payment Platform
PayCargo (paycargo.com) has 452 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
452 approved reviews, newest moderated first
Customer service is always very helpful, friendly and quick to respond. Any issues are resolved quickly.
By Shona B.
My customer service Juan was so helpful and patience to get to me through the convoluted process. He stayed on the phone with me until it was completely resolved which was almost an hour with multiple accounts opened on various platforms. I can't thank you enough.
By Binh
Response from PayCargo· Oct 1, 2026
Thank you for your thoughtful feedback and highlighting Juan. We’re proud to have dedicated team members who are committed to delivering a great experience! We will be sure to pass along the message to Juan - The PayCargo Team
Several factors led to the five star rating. The call was answered very promptly. The conversation started with introductions and the service was exceptional. Juan knew his systems and was able to find all the requested items and responded with documentation while still on the call and confirmed receipt before ending the call. An easy, complete and very helpful call for our company.
By TommyG
Response from PayCargo· Oct 1, 2026
We’re so glad to hear that your experience with PayCargo has been a positive one. Providing reliable, supportive service is important to us, and we’re glad to be a partner you can rely on. Thank you for your thoughtful feedback and highlighting Juan. We will be sure to pass along the message to him. - The PayCargo Team
If you need a refund due to payment not going through they will disappear on you or make you try to deal with the vendor.
By TFWW
Response from PayCargo· Oct 1, 2026
We take this feedback seriously and would like to better understand what occurred. We’d like the opportunity to review your specific case – please reach out to us at 888-250-7778 or [email protected], or visit paycargo.com so our team can assist you directly.
Had a difficult time using the Hyperlink provided by our Vendor. Had to contact PayCargo and the person handling our issue was very knowledgable and corrected the problem right away. Please with the service provided.
By Margo
Response from PayCargo· Oct 1, 2026
We appreciate you taking the time to share your experience! We’re glad to hear that your experience with PayCargo has been a positive one. Providing reliable, supportive service is important to us, and we’re glad to be a partner you can rely on. - The PayCargo Team
I had an issue while attempting to create a new transaction and Juan was able to help me out so I can get the invoice paid. Certain fields were grayed out so I was unable to move forward.
By Jennifer
Response from PayCargo· Sep 23, 2026
Thank you for your thoughtful feedback and highlighting Juan. We’re proud to have dedicated team members who are committed to delivering a great experience! We will be sure to pass along the message to Juan - The PayCargo Team
The customer service was very professional and the agent that helped me was Juan B. He went above and beyond to help with my issue. He was very knowledgeable and helped me resolve the problem in a matter of a few minutes. Great Service!
By Mont B.
Response from PayCargo· Sep 21, 2026
Thank you for your thoughtful feedback and highlighting Juan. We’re proud to have dedicated team members who are committed to delivering a great experience! We will be sure to pass along the message to Juan - The PayCargo Team
we would like to congratulate Rudy for the help on our registration this morning, he did an excellent job
By Mirta L.
Response from PayCargo· Aug 19, 2026
Thank you for your thoughtful feedback and highlighting Rudy. We’re proud to have dedicated team members who are committed to delivering a great experience! We will be sure to pass along the message to Rudy. - The PayCargo Team