Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
987 reviews
pawTreeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The head tilt that says they just might understand, wet-nosed kisses, puppy breath, no matter your mood, that tail-wagging greeting that's proof that unconditional love does exist, and bad days aren't that bad.If you knew that proactive supplementing could give you just one more heart-melting memory with your fur baby, would you supplement?It's time for you to prevent or address pesky pet issues by taking the guesswork out of pet nutrition. pawTree's holistic approach to pet nutrition allows your pets to thrive, not just survive. From sourcing premium human-grade ingredients to our selected USDA registered and inspected manufacturing facilities, our standards of quality never waver. With products developed with therapeutic levels of ingredients, we help pet parents address issues well before issues even occur! It's time to find solutions for a healthier pet and a happier you.Your fur baby relies on you to make the best nutrition choices for them their entire life. For the joy and unconditional love they bring to your life, there is no better feeling than knowing that you are doing all you can to ensure that they're at their best.
pawTree (pawtree.com) has 987 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 49 reviews with 1 star · Clear filters
Ordered on the 6th, didn’t receive until the 13th
By Steve B.
Response from pawTree· Oct 15, 2026
We're sorry your order took longer than expected to arrive, Steve. We understand how important timely deliveries are and appreciate you sharing your experience. Your feedback helps us continue improving our shipping experience!
Dog does not like the food AT ALL and the poop bags are hard to rip
By customer
Response from pawTree· Oct 8, 2026
We're sorry to hear your dog isn't enjoying the food and that you've had trouble with the poop bags. We truly appreciate your honest feedback and will share it with our team as we continue improving our products.
Expensive freeze dried treats broke down and turn to powder.
By RANDALL
Response from pawTree· Oct 8, 2026
We're sorry to hear your freeze-dried treats arrived crumbled, Randall, especially given your expectations for a premium product. Your feedback is valuable as we continue working to improve our products and packaging.
Still missing a purchase of 30 days ago. Please audit and contact me. It was the eye stain tablets. Never delivered. Please resend at no charge. Sorry… just realized it.
By Debra W.
Response from pawTree· Aug 6, 2026
Hi Debra, thank you for bringing this to our attention. We'd be happy to review your order and let you know what we see on our end. Please contact our support team at [email protected] or 855-940-5234, and we'll be glad to assist you.
We recently bought a puppy from a breeder whose contract required us to feed him pawTree dog food. I placed an order for a $100 bag (smallest size) and paid $14.95 shipping. The breeder gave us enough food for him until the shipment arrived. The puppy got quite ill and required a visit to the emergency vet on a Sunday. The vet insisted we stop feeding our puppy this food and recommended Purina Pro Plan Puppy Formula. I contacted pawTree support requesting to return the unopened food still in its original packaging. The reply stated I needed to pay the return FedEx shipping. FedEx ground, the cheapest shipping, would cost $68.05 for return shipping. I called PawTree and waited a long time to speak with a manager who told me their satisfaction guarantee didn't cover unopened food. He had no empathy for our poor puppy and could care less we had incurred a $1200 vet bill as a result this terrible food. They're a SCAM and I got fooled. Buyer Beware. They are an unscrupulous money hungry company with no compassion or regard for your pet's wellbeing RESPONSE TO pawTree Micro Mini Bernedoodle purchased at 13 weeks old from breeder. He was fed your food and per our contract, we were required to purchase your food. Puppy experienced severe projectile vomiting 2 days after we got him. Would not eat your kibble. Rushed him to emergency vet on a Sunday and he was diagnosed with dehydration and dangerously low blood sugar. Puppy received intravenous fluids and antibiotics nausea medicine. Vet advised not to continue with your food. Administered critical nutrition wet food and he ate immediately. Recommended mixing critical nutrition food with Purina ProPlan puppy for small breeds and sensitive stomach. Puppy is eating well and recovering. Your food was determined to be THE contributing factor to his diagnosis as it lacks the essential nutrients this Puppy requires
By David
Response from pawTree· Jun 25, 2026
Hi David, Thank you for taking the time to provide these additional details. We're truly sorry your puppy went through such a frightening experience, and we're very glad to hear he's recovering and eating well. We take reports involving a pet's health very seriously. While we can't determine the cause of an illness based on a review alone, we would appreciate the opportunity to review the medical records from your emergency visit so our Quality team can evaluate the case thoroughly. If you're willing, please email the records, including the veterinarian's notes and discharge summary, to [email protected], and we'll ensure they're reviewed promptly. Our puppy formulas are formulated to provide complete and balanced nutrition for growth, and every report like yours is carefully evaluated. Thank you again for bringing your experience to our attention, and we wish your puppy a continued recovery.
If I could leave zero Stars I would I haven't even heard of this site and woke up this morning to like 40 different emails from them including one that said that I was being subscribed I don't know what it is my dog has allergies so I don't just buy random crap off the internet for him.
By Jessica K.
Response from pawTree· May 18, 2026
Hi Jessica! We’re so sorry for the frustrating experience you had. That’s absolutely not the way we want anyone to feel. Thank you for bringing this to our attention. We are looking into what triggered this.
PawTree claims 100% satisfaction guarantee with a full refund, but they make you pay for return shipping.
By customer
Response from pawTree· Jan 4, 2026
We’re sorry for any frustration this caused. While we do provide a full refund on products, return shipping is not covered. We value your feedback and will share it with our team.
Pawtree customer service stinks. If you ever decide to sell their products, you cannot delete your credit card from their account. How ever convenient for them. They have continue to charge my card for this the 3rd month and say they are not. Why would it show up on my card. I would have thought someone would have called me to help me so I went straight to my credit card company as they want to keep taking my money. Second thoughts before you decide to become a distributor!
By Sharon M.
Response from pawTree· Oct 31, 2025
We’re truly sorry for the frustration this has caused Sharon! For your security, only our Support Team can remove a payment method, and they’ve reached out to confirm if your card might be linked to another account but haven’t heard back yet. We’d love to get this resolved quickly for you. Please reach out to [email protected] or call 855-940-5234 so our team can help right away.
