Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
987 reviews
pawTreeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The head tilt that says they just might understand, wet-nosed kisses, puppy breath, no matter your mood, that tail-wagging greeting that's proof that unconditional love does exist, and bad days aren't that bad.If you knew that proactive supplementing could give you just one more heart-melting memory with your fur baby, would you supplement?It's time for you to prevent or address pesky pet issues by taking the guesswork out of pet nutrition. pawTree's holistic approach to pet nutrition allows your pets to thrive, not just survive. From sourcing premium human-grade ingredients to our selected USDA registered and inspected manufacturing facilities, our standards of quality never waver. With products developed with therapeutic levels of ingredients, we help pet parents address issues well before issues even occur! It's time to find solutions for a healthier pet and a happier you.Your fur baby relies on you to make the best nutrition choices for them their entire life. For the joy and unconditional love they bring to your life, there is no better feeling than knowing that you are doing all you can to ensure that they're at their best.
pawTree (pawtree.com) has 987 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 49 reviews with 1 star · Clear filters
Too slow to process and ship orders. I have canceled my account because of this issue.
By Barbara N.
Response from pawTree· Apr 16, 2024
Hi Barbara! We are so sorry to hear that this was your experience! We see you have reached out to support to track your order. Is there any way we can help make this better? Please contact us at [email protected] and our customer support team will be happy to help you!
I love your products but I HATE UPS. They never deliver the package when they say they will. FEDEX is worse as they leave the package outside my gate at the street to be taken by anyone. The USPS is still better, despite Mr. DeJoy's insistence on ruining the USPO service. Amazon and the USPS will beat you every time if you cannot rely on your delivery provider. What good is free delivery if you never get the package or have to spend hours to track it?
By Jean
Response from pawTree· Apr 16, 2024
Hi Jean! We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at [email protected] and our customer support team will be happy to get this resolved.
This order was not supposed to be made until the beginning of June. We now have 70 + pounds of this food for one dog. I called and was told that they had made the changes.
By customer/PetPro
Response from pawTree· Apr 12, 2024
Hi Edith! We are so sorry to hear that this was your experience! We'd love to help manage your EZ Ship recurring orders. Please contact us at [email protected] and our customer support team will be happy to get this resolved.
I updated my card information due to card expiration and my points and shipments were wiped out.
By Anjel
Response from pawTree· Mar 19, 2024
Hi Anjel! We are so sorry to hear that this was your experience! We'd love to help, please contact us at [email protected] and our customer support team will be happy to get this resolved.
Set up monthly delivery. First order on January 5, 2024. Second order did not post to account till February 16, 2024 and has still not arrived. My dog is now out of food on February 20, 2024. Now what?
By Kathleen
Response from pawTree· Feb 21, 2024
Hi Kathleen! We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at 855-940-5234 and our customer support team will be happy to get this resolved.
I tried to place an order for weeks! Contacted customer service and my rep, but no one helped me to place the order. My pooch was out of her joint treats, which I supposedly set up on automatic ship. Instead it declined my card, which is the same card I used to place this order and the same card I used to place the last order also, saying it was invalid or something and once I finally get the order put through and before it was shipped to me (Which did take a lot longer than normal) you guys did a huge sale with free shipping and I paid full price plus shipping!. Made me super mad after everything I had been through.
By Danielle
Response from pawTree· Feb 19, 2024
Danielle, we are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at [email protected] and our customer support team will be happy to get this resolved.
The anti itch tablets did nothing. The joint support tablets did nothing. Total waste of my money.
By Sherry W.
Response from pawTree· Feb 5, 2024
We are very sorry this was your experience, Sherry! We see that our customer support team has already assisted with making this issue right for you via phone/email, but if there is anything else we can do please do not hesitate to contact us again.
I am still upset that I was not given a buy 1 get 1 free deal on the Chillax from the black Friday special. PawTree did not keep their end of the bargain.
By Mike
Response from pawTree· Feb 3, 2024
Hi Mike! We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at [email protected] and our customer support team will be happy to get this resolved.
