Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
The service and constant information given to me
By Carole
Response from Pawrade· Feb 25, 2026
Hey Carole, we are so happy to hear that we were able to do a good job with helping you to find the perfect pup for you. Thank you for choosing Pawrade and best wishes.
My pup and service was worth every penny! I'd do again !
By Cindy
Response from Pawrade· Feb 25, 2026
Hey Cindy, thank you for the kind words and thank you for trusting Pawrade. Best wishes.
Amazing from beginning to end and we have the cutest puppy ever!!
By Kathleen R.
Response from Pawrade· Feb 25, 2026
Hey Kathleen, thank you for the kind words and thank you for trusting Pawrade. Best wishes.
I was anxious about purchasing a pet without meaning it first however she has been with me for 12 hours now and I am already so in love with her. She’s so smart and sweet and cuddly and she’s perfect. Just perfect the transportation team stating close contact with me during the transportation process. It was great.
By Deborah K.
Response from Pawrade· Feb 25, 2026
Hey Deborah, we are so happy that you trusted Pawrade and now you have your new furry family member. Thank you for the kind words and best wishes.
The whole experience with Pawrade was phenomenal. The communication was always great. They answered all of my questions and concerns in a very timely manner.. the delivery service that they use was also very good! When I received my puppy she was very happy and healthy!
By Lacey S.
Response from Pawrade· Feb 25, 2026
Hey lacey, thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes.
Great service, very easy, delivered our new puppy right into our living room. Friendly, very competent and patient staff, Delivery guys were great.
By Taipan
Response from Pawrade· Feb 25, 2026
Hey Taipan, thank you for the kind words and thank you for trusting Pawrade. Best wishes.
We adopted what was supposed to be a male German Shepherd puppy from this company. Instead, we were given a female puppy. When I called to inform them of the mistake, they told me they had contacted the other family involved — but failed to contact us. From that point on, communication has been extremely disappointing. Our calls have been avoided, and we continue to be pushed aside with excuses. To make matters worse, we have not received any paperwork for the puppy we were given. We have no vaccination records, no medical documentation, and no clear health history. This is incredibly concerning as responsible pet owners — we need to know what vaccines she has received and what she may still need. Additionally, our puppy has a hernia. We were never informed whether this was discovered at her first vet visit or if the company was aware of it at all. When we have asked for clarification, we’ve received no answers. I have repeatedly requested to speak with someone who can provide the proper paperwork, but each time I’m told “the managers are in a meeting,” “they’re on another call,” or “that department is closed.” When I expressed concern about the urgency of the situation and our puppy’s safety due to the lack of medical history, I was told cases are handled on a “first come, first served” basis. Despite explaining that this is urgent and involves a living animal’s health, they refused to escalate the matter. After my initial call, I was told someone would get back to me later that morning. No one did. I called again five hours later — still no update. I called again four hours after that — still no response. At this point, this isn’t about money. It’s about the health and safety of our puppy. We simply want proper documentation and transparency, and the company has failed to provide either. I would strongly caution anyone considering purchasing from this business.
By Raelyn A.
Response from Pawrade· Feb 23, 2026
It is true that the breeder mixed up a male and female pup (littermates) that looked identical and went out at the same time. The other buyer alerted us which is why we had talked to them and not this customer. We were in the process of confirming the mistake, a mix-up of the two pups, not a mistake in paperwork for one of the pups when this buyer called in. Getting this all straight and ensuring everything is appropriately addressed does take some time. This buyer does have all the appropriate paperwork for the puppy that they chose to keep instead of returning to the breeder at no cost to them. They were also financially compensated for the incident. At the time a fair resolution was agreed to, the buyer seemed to be satisfied. Any business can make an honest mistake. We accepted responsibility for the error and went above and beyond to make the situation right for everyone involved.
Interesting and adopting a puppy
By Wanda B.
Response from Pawrade· Feb 25, 2026
Hey Wanda, thank you for trusting Pawrade and best wishes.
