Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
Our puppy is healthy and bright. Pawrade puts the puppy and the client before the money and sale. We are very happy.
By Jenny J.
Response from Pawrade· Jul 11, 2023
Hey Jenny, you are right we do take a puppy first approach in our adoption process. We do all we can to make the process as smooth and stress free as possible but will never cut corners at the expense of the pup. Thank you for the kind words and thank you for choosing Pawrade.
Overall the process was extremely easy! There were moments that I got frustrated with the communication not being entirely accurate. And I was a bit upset that I did not receive the vaccinations paperwork with the puppy. I had to ask about it and was sent a screenshot which is not acceptable. So I had to request a hard copy. Hopefully I’ll receive that soon??
By Me
Response from Pawrade· Jul 10, 2023
Hey there, we are so pleased that you chose Pawrade to help you adopt your new furry family member. We really do our best to make everything go smoothly and apologize thta you may have had a glitch. Typically all the documents are digital and permanently stored in your Petpay account so that you can view or download them at amytime. Thank you for the honest review and thank you for chooisn Pawrade.
This is gonna sound like a plug for PAWRADE but it's 100% an amazing experience. We almost got scammed on a Australian Shepherd that luckily.my daughter found 2020 Instagram account pics they used. We heard about Pawrade from friends and did tons of research then called. We talked to puppy concierge Kelly Wicoff and she helped us navigate all the Aussies represented by their Nation wide breeders. After numerous options we fell in love with Bailey. We had tons of questions and our email threads and direct cell calls helped calm our nerves. Once the puppy was picked she forwarded us on to Donna Conner -Customer service liaison. Donna was the go between thru breeder and us. We had so many questions and she got us our answers direct from breeder. Then we had to figure out best way to get dog 15+ hours away. Pawrade uses Wags On Wheels and that top was amazing. We were given a GPS tracking link to track drivers. We got direct texts from drivers regarding timing etc and where we were in regards to the puppy drop offs. Our dog came with a packet from breeder requesting contact upon arrival etc. We communicate 1 on 1 with a REGISTERED breeder and highly recognized in their state! We have become great friends and send pics often. Vet apt we brought all the breeders detailed records and they had not missed a single thing. We have a follow up visit for shots when dogs old enough. Everything....EVERYTHING about this new dog of ours FINN (was Bailey) was amazing. -Scott, Vicky and FINN
By Scott A.
Response from Pawrade· Jul 11, 2023
Hey Scott, unfortunately there are a lot of shady operators out there. That is one of the primary reasons Pawrade was created. We put in all the work to make sure the adoption process and transaction is completely safe and secure for everyone involved. We make sure that you get exactly the amazing pup you chose in a timely manner and that there are no financial risks. Thank you so much for the amazing and detailed review that we are sure many folks who are researching will find very helpful in making a decision. Best wishe to you, your family and your new best buddy for many fun filled adventures to come.
The process was straight forward, and easy on our part. Our new puppy is fabulous!!
By Joe S.
Response from Pawrade· Jul 11, 2023
Hey Joe, Thank you for the kind words. We really do put in all the work to make the adoption process as smooth and stress free as possible. We are so pleased to hear that all went so well for you. Best wishes for many fun filled days to come.
Process went very easily and always answers given to questions asked in timely manner
By Carolyn L.
Response from Pawrade· Jul 11, 2023
Hey Carolyn, We are so pleased to hear that all went so well for you. We know communication is key and try our best to keep our cliets fully up to date at all times. Thank you for choosing Pawrade and best wishes for many fun filled days to come woth your new best buddy.
This would be an easy 5 STAR, if not for travel. Every customer service rep. and manager was knowledgeable, prompt to respond, and helpful. Travel concierge was a nightmare. She couldn't respond in a timely manner, and repeatedly said everything would be fine with dates but then scheduled them on a date unavailable for travel. We had to drive 1,920 miles round trip last minute to the breeder to get puppy in the time frame that was laid out over 2 weeks early. On the bright side the breeder was amazing and super kind. Pawrade was amazing, but they need to adress that travel concierge rep, or outsource it to someone capable. Overall I would use them again as long as they could get me someone else to go through travel booking.
By Eric C.
Response from Pawrade· Jul 10, 2023
Hey Eric, We are so pleased that we were able to help you adopt the perfect new pup for you. We do sincerely apologize for the travel issues and I am currently reviewing everything so that it can be appropriatley addressed. We appreciate all feedback as it gives us an opportunity to make adjustments to further improve our operations Thank you for the kind words and thank you for choosing Pawrade.
Pawrade.com was fantastic. Great customer service! The specific breeder was difficult to work with but the Pawrade.com staff did everything they could to make us and our nrlew puppy happy!
By Beth
Response from Pawrade· Jul 10, 2023
Hey Beth, Thank you so much for the kind words. We really do put in all the work to make the process as smooth as possible for our wonderful clients. We will also be reviewing everything and will address any issues. Thank you for choosing Pawrade and best wishes for many amazing days to come with your new best buddy.
They made the process very easy and they kept us updated every step of the way.
By Tatiana
Response from Pawrade· Jul 11, 2023
Hey Tatiana, We are so pleased to hear that we were able to do such a fine job for you. Thank you for the kind words and thank you for choosing Pawrade. Best wishes to you and your new best buddy for many fun filled days to come.
