Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
All the Employees very professional & caring .
By Jessica
Response from Pawrade· Jan 15, 2024
Hey Jessica, Thank yo so much for the kind words. We really do try so hard to make the Pawrade experience as seamless as possible. Best wishes to you and your new best buddy!
Let me start with I love my puppy, but he is without a doubt a puppy mill puppy! Pawrade overcomplicates the adoption process to have people believing they aren’t supporting puppy mills and that they truly care about the puppies they are selling! I didn’t bother finishing the steps for the 10-year health guarantee because I don’t believe there will ever be any support given from Pawrade or the breeder and he will never go back to the puppy mill he came from! My vet's first words to me were “I don’t know how he is still alive with these shot records” then his behavior is very typical of puppy mill pup that was not properly socialized, and he came home with Giardia. When a customer service rep called for a follow up and I informed them of my dissatisfaction with the whole situation and why, they gave a total ridiculous response that the situation in which my puppy came from was totally acceptable… The breeder had made a comment that he wished it would be acceptable for people to come to where the puppies are kept, and that I probably would have paid 1/2 of what I paid Pawrade for adoption, which tells me they are more about the money than the wellbeing of the animals. The whole process of arranging to pick my puppy up was a disaster. I wouldn’t trade my puppy for anything but with how difficult it was to coordinate his pickup, I should have known what I was getting into.. I am so unhappy the whole process and my puppies background, I am very tempted to file a dispute on my credit card and report this company to the BBB.. Pawrade is nothing more than a brokerage firm for puppy mills.. I might not have rescued from a shelter, but I 💯 believe I rescued him. Pawrade is very good at communicating till the point of the puppy being received, then the communication goes silent. They will continue to hound you for reviews and referrals. So this is my response to them asking for a referral. DO NOT GO THROUGH PAWRADE!
By CJ
Response from Pawrade· Jan 22, 2024
We are so happy to hear that you love your new pup. Thank you for choosing Pawrade and allowing us to help you adopt an awesome new pup with no worries of all the scams taking place online today. First I want to assure you that your breeder is very responsible, has all the required licenses and certifications and does a wonderful job breeding happy and healthy pups. There is nothing about your breeder that would even remotely qualify him as a "puppy mill". Franky, that is a very unfair judgement to level against him. I see that your pup contracted Giardia. We are sorry to hear that even though it is very common and we specifically address it in our communication before delivery. It is also covered in your Petpay Health Guarantee as well as by the 30 days of complimentary Metlife insurance we provide. You only need to submit your documents for coverage. We administrate coverage very fairly and with complete integrity. I do see here that you state you "didn't bother finishing the steps". We cant help you if you don't ask and make us aware. I have also thoroughly reviewed your vaccine records again. They are spot on and accurate. Your pup was given the correct vaccines at the correct times and the verification stickers are attached. There are no issues there. Now I do see that they were administered by your breeder. it is an industry standard and USDA approved for professional breeders to administer their own vaccines. Some Veterinarians object to this as it prevents them from being able to charge more for the same thing. Perhaps this is the issue. We do require our breeders to meet in a public space to deliver a pup. This is strictly for safety reasons and is the standard recommendation of law enforcement agencies country wide. I am sure you have seen one of the many recent news casts of folks being robbed of expensive pups and dogs, especially the small "designer" breeds such as the pup you purchased. I also see that a post delivery call was completed with you on Dec. 6th, on a recorded line and you reported the pup was doing well and you changed his name to Fin. I do not see any messages in the written message center or calls to support from you. All of our communication is written and recorded. If you have any further concerns please reach out and allow us the opportunity to address them for you.
Commumication was very dependable, time of delivery was given accurately, I was notified when the drivers were very close to my deliver, and the puppy was delivered safely and she responded greatly to her new home.
By Joyce F. L.
Response from Pawrade· Jan 15, 2024
Hey Joyce, we are so happy to hear that all went so well for you. We really do try so hard to make the process smooth and stress free. Thank you for choosing Pawrade and best to you an d your new furry family member.
Great experience! From my first contact, we were given daily updates on when we could bring our new fur baby home. She was transported by car and we were given a life 360 link to follow her ride home. She’s more beautiful then picture gave her credit. We love our brindle boxer puppy and so happy for Pawrade for connecting us.
By Jenni
Response from Pawrade· Jan 9, 2024
Hey Jenni, Thank you so much for the wonderful review. We are so happy to hear that all went so well for you and your new furry family member. Best wishes for many fun filled days to come.
This entire process of adopting my new fur baby was fantastic. It couldn’t have gone better. A very professional organization that truly cares about all of their beautiful animals. Pawrade made this easy and were there every step of the way. Their concierge were wonderful with their prompt responses and always provided detailed information. The breeder clearly was very experienced, as this wonderful little ball of fur is amazing. She has shown no signs of separation anxiety. She is very social and friendly, and extremely loving as well as loveable. She’s so perfect! The transportation company organized through Pawrade was such a positive experience. To be able to track her journey on the Life360 app was so fun. Their text message updates were appreciated and funny at the same time. When I received my little fur baby she was so clean and fresh, which I was not expecting with her journey. Thank you for a truly wonderful experience and bringing this beautiful fur baby into my life. Your service is professional, extremely organized and seamless. That is unusual and invaluable in todays world.
By Coraline W.
Response from Pawrade· Jan 9, 2024
Hey Coraline, Wow...thank you so much for th amazing and detailed reivew. We are certain that anyone trying to decide where to get their new pup will find your review very helpful. We really do try so hard to make the adoption process seamless for our clients and love to hear about it when all goes so perfectly. Best wishes for many amazing adventures to come with your new best buddy.
The communication from all involved and of course the puppy herself.
By Susan D.
Response from Pawrade· Jan 9, 2024
Hey Susan, We know that when getting a new pup online that communication is key. Thank you for trusting Pawrade and best wishes for many fun filled days ahead.
So pleased with the whole experience and my new Iggy puppy, Valentino. He definitely came from loving breeders, was in great health and has the best personality now that he has settled into our family. The process was easy and so many people reached out during and after to make sure everything went smoothly and met our expectations! Couldn’t recommend Pawrade enough for anyone looking to find their dream dog :)
By Elizabeth P.
Response from Pawrade· Jan 9, 2024
Hey Elizabeth, We are so happy to hear that you and Valentino are so happy. That really is our goal here at Pawrade. Thank you for the kind words and best wishes to you and your new best buddy!
Pawrade were super helpful with uniting me with my furry friend. They made everything easy and smooth for both of us.
By Jamie K.
Response from Pawrade· Jan 9, 2024
Hey Jamie, Thank you so much for the kind words. We really so try so hard to make the adoption process smooth and stress free for our wonderful clients. Best wishes to you and your new furry family member!
