PawradeReviews of pawrade.com

Response from Pawrade· Sep 17, 2024

Hey Beth, thank you for trusting Pawrade and thank you for the kind words. We are sorry that your pup arrived with some grooming issues. We will be addressing this with the breeder to resolve whatever the issue may have been. Best wishes for many fun filled days to come.

Response from Pawrade· Sep 17, 2024

Hey Chelsey, We are so happy to hear that we were able to do such a fine job helping you adopt the perfect pup for you. Thank you for trusting Pawrade and best wishes.

Response from Pawrade· Sep 17, 2024

Hey Mike, thank you so much for the wonderful reveiw. Sadly there are a lot of shady operators out there. But no worries at Pawrade. We make sure you get the perfect pup for you in a completely safe and secure process. Best wishes for many fun filled days to come.

Response from Pawrade· Sep 17, 2024

Hey Denise, Thank you for trusting Pawrade and allowing us to help you adopt the perfect pup for you. Typically you are in direct communication with the transport team. We will be looking into why that may have not been the case here and address any issues. We greatly appreciate your feedback as we are always looking for opportunities to make adjustments to better our service. Best wishes to you and your new furbaby for many amazing days ahead.

Response from Pawrade· Sep 17, 2024

Hey David, we are so happy to hear that you are so happy. Thank you for trusting Pawrade and best wishes for many fun filled days to come.

Response from Pawrade· Sep 17, 2024

Hey Tim, short and sweet and and we will take it. Thank you for trusting Pawrade and best wishes to you and your new best buddy.

Response from Pawrade· Sep 17, 2024

Hey Alex, we are so happy to hear that all went so well for you and your new furry family member. Best wishes for many fun filled adventures to come.

Response from Pawrade· Sep 16, 2024

Mike, We are sorry that all did not go well for you. We understand that you are upset but your review is not fair or accurate. First there are absolutely no hidden fees. None. You only pay the advertised price, a very small transaction fee that is disclosed on the listing and again on the invoice before purchase, and the appropriate sales tax for your location. You do not have to pay for travel, you may pick up the pup at the breeder for free. We do offer optional travel services if you desire at very reasonable prices. We do not charge for insurance, in fact we provide 30 days of Metlife coverage for free. You chose not to extend this coverage. You do also get a 3 year PetPay Health Guarantee completely free. The Health Guarantee is not life or health insurance but a guarantee that your pup is free of genetic and congenital conditions. You reported to us after the fact that the pup had passed. You provided all the Vet docs that unfortunately gave no definitive answer as to what happened to the pup. Initially the vet seems to have thought the pup ingested something. Towards the end the vet was investigating a "cranial" issue. The symptoms could indicate many things including a head injury. For us to provide coverage under the Health Guarantee we would need a definitive diagnosis indicating it was a genetic or congenital condition. If that was not present then a Necropsy is required to determine the cause of death and ultimately any coverage. This is clear in your Health Guarantee and we would have guided and assisted you had we known before the pup died. We administer all claims fairly and with integrity. But as with any Guarantee there are limits and protocols that must be followed. Having had the pup for the months that you did it is impossible for us to know what may have suddenly caused your pup to take ill and pass.