Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
The process was easy and they answered any questions I had.
By Jennie S.
Response from Pawrade· Nov 4, 2024
Hey Jennie, Short and sweet and we will take it. Thank you for trusting Pawrade and best wishes.
You get what you pay for! I did balk at paying thousands for a puppy, but she is exactly what we were looking for. She is healthy and beautiful and after just a minute she was part of our family. The whole process was so easy and everyone involved was sweet and caring. I would recommend Pawrade to everyone.
By Deborah T.
Response from Pawrade· Nov 5, 2024
Hey Deborah, thandk you for chooisng Pawrade and thank you for the kind words as well. We are so happy to hear thatyou are so happy with your new furry family member. Best wishes for many more amazing days to come.
Shannon and Donna were so wonderful and communicative from start to finish and I knew exactly what to expect and what I needed to do before and after my very healthy and happy Farley arrived home to us completing our family! I highly recommend Pawrade! Thank you so much!
By Erin M.
Response from Pawrade· Nov 5, 2024
Hey Erin, thank you so much for the kind words and thank you for trusting Pawrade to help you adopt the perfect pup for you. Best wishes for many adventures to come with your new best buddy!
Almost a perfect experience, save the Coccidia diagnosis from our local vet. This following Pawrade's "Head-to-tail" exam before transporting our Beagle puppy halfway across the US in a van with other puppies. The good news: "Maggie" is a beautiful, adorable, loving 7 pound Beagle and we recommend Pawrade for sure. Pam, our primary point-of-contact with Pawrade, is awesome. She worked tirelessly to help us get exactly what we wanted. The delivery crew was also superb. Just the one disappointment.
By Stephen S.
Response from Pawrade· Nov 5, 2024
Hey Stephen thank you for the fair and honest review. We are sorry to hear that your pup arrived with Coccidia. This is a very common parasite in pups that can flare up with the stress of travel. This is also covered by your Petpay health guarantee as well as the 30 days of complimentary Melife coverage that we provide. Please be sure to forward your vet documents to [email protected] so that we can get that taken car of for you. Ultimately we are so happy that you allowed us to help you adopt the perfect pup for you.
The customer service was phenomenal from Donna, Morgan, Tony, and the entire Pawrade team. We picked our puppy up today and she is doing great at home! Exactly the pup we were looking for!
By Jessica L.
Response from Pawrade· Nov 5, 2024
Hey Jessica, we are so happy to hear that we were able to do such a good job with helping you to adopt the perfect pup for you. Thank you for the kind words and thank you for trusting Pawrade.
I want to say that the ladies are very helpful but at the same time very disrespectful you know people don’t understand you spend a lot of money on a puppy and you have a sentimental attachment to that puppy that you have chosen and they can give you a transportation instead they gotta be rude and unprofessional I’ve been waiting for a transportation to be set for about a week now and I have not gotten no update and if they keep pushing it back and I’m sitting here, wondering am I getting scammed out because nobody reaching out and the only person reaching out with no responses
By Nova W. Play S.
Response from Pawrade· Nov 25, 2024
Hey Nova, we are not able to identify who you are as a customer by the information here. We requested through Trustpilot for additional information so that we can reach out to help but you did not respond. I am sorry that we cannot address your concerns without knowing who you are. Typically our concierges go above and beyond to answer any questions in a timely fashion. And it is true that it can take a few days to get travel planned. Considering that there are no updates to this review I have to assume that your concerns were addressed and you received your pup, happy and healthy as promised.
I found our small Pom puppy on their sites and from there we was given instruction for each step. The transfer of money was very easy to do and the transfer of my sweet girl was very easy with the bleeder. Very trust worthy.
By Judith R.
Response from Pawrade· Nov 4, 2024
Hey Judith, thank you for the kind words and thank you for trusting Pawrade. Best wishes for many fun adventures to come with your new furry family member.
Pawrade was awesome! Communication was constant and the transporters were professional and kind. My puppy arrived clean and energetic. She has a healthy appetite. It's been years since I bought a puppy instead of rescuing. Pawrade made it a great experience. I highly recommend them!
By Jan S.
Response from Pawrade· Nov 5, 2024
Hey Jan, thank you for the kind words. We are so happy to hear that all went so well for you and your new best buddy. Best wishes for many fun filled days to come.
