Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
I bought my new Mini Long Haired Dachshund through Pawrade, & everything went well, from the purchase to the delivery.
By David A.
Response from Pawrade· Jan 20, 2025
Hey David, thank you for trusting Pawrade and thank you for the kind words. Best wishes for many fun filled days with your new best buddy.
BEAUTIFUL PUPPY,,BUT WE HAVE AN ISSUE. SHE WAS DELIVER WITH 2 TYPE PARASITE'S. PLS ADVISE,
By ronald D.
Response from Pawrade· Jan 27, 2025
Hey Ronald, we are so sorry to hear the ther may be an issue with your pup. It is very common for pups to have a parasite such as Giardia. Thankfully thi sis very easily treated and cured. Please be sure to forward your Vet documents to [email protected] so that we can open a claim for you and get you taken care of.
Pawrade made the experience of finding, selecting and transporting a perfect ne put easy! Defiantly recommended!
By Blain P.
Response from Pawrade· Jan 20, 2025
Hey Blain, thank you for the kind words and thank you for choosing Pawrade to help you find the perfect pup. Best wishes to you and your new furry family member.
I gave my previous review prior to the wellness check of my new puppy and well it's safe to say that the wellness exam didn't check out. My new puppy has several things wrong with her that were not disclosed when I called about her, looked on her ad or when I purchased her. The puppies nails hadn't been clipped in quite some time. My vet seems to think she was over vaccinated. At 16 weeks she had been wormed 6 or 7 times and had 5 sets of parts shots. She has a deformed front palette and an elongated palette as well. Also a deformation of her skull which my vet says could have been caused by hydrocephalus. All of these things should have been mentioned PRIOR to purchasing her but they weren't. I talked to a customer service rep, they said they would get thru to some other departments and i have yet to hear anything. I probably wont either. I will NEVER use this service again and in my opinion breached their own contract by not disclosing health issues stating the puppy was healthy.
By Ann C.
Response from Pawrade· Feb 3, 2025
Ann, We are sorry to hear that you are not completely happy with your new pup. I can not speak to the pups nails as that is subjective. I can say that the pup was properly vaccinated in accordance with the guidelines of the state where she was born. Your states recommendations may differ and perhaps that is where the discrepancy lies. I can also see that you have been in communication with our Health Guarantee manager. The palette issue you reference is very common in the breed of pup you have and is considered breed-specific. Please continue to work with the Health Guarantee manager, and if it develops into an actual medical situation requiring treatment we will certainly open a claim for you.
I was initially a bit apprehensive about getting a puppy online. But I was pleasantly surprised by how great this experience has been for me and our family. Our little pooch is healthy, well-behaved, and in general we feel so blessed to have her. Pawrade was great at every phase of the experience. Truly impressed with the business model and the quality of their level of care for both the dog and our family. Thank you!
By Sheree Cruz-Laucirica P.
Response from Pawrade· Jan 20, 2025
Hey Sheree, We know that getting a new pup online can certainly cause folks some anxiety. But no worries at Pawrade. We do all the work to ensure that you get the perfect pup in a completely safe and secure transaction. Thank you for trusting Pawrade and best wishes.
Dude…this company is trash. I’m so happy I cancelled my purchase within 72 hours and they still got over $600. I was so lucky I ended up doing further research on this company because after I reserved the dog they suddenly disappeared and no one was available to answer my questions. I spoke with Tara and we spent an hour on the phone when I purchased the dog and I remember thinking that she was yapping away about her own personal life and dogs and I was just being nice but I remember trying to ask my own questions in between her dogs and stuff. I still went with it against my better judgment but then I seen all these reviews about sick dogs and them being scammers and I thank god that he loves me and saved me from this. It sucks I still had to pay almost $700 to cancel but a blessing in disguise. I probably would have end up sinking in thousands and thousands of dollars in the end receiving a sick dog. Good luck to you all purchasing through this company. Godspeed. LOL! Well, just like any company you guys aren’t perfect and maybe should stop acting like it. Why did you guys stop answering my phone calls? Why do you get so upset that people tell the truth? How about admitting your mistakes once in a while and being real? You guys only talk smack because we can’t post screen shots or otherwise you guys would be out of business which one day you guys will be. Again, you guys are trash. You’re welcome to call me if you have any further questions.
By Amarjit S.
Response from Pawrade· Feb 3, 2025
Hey Amarjit, like any reputable company, you can find some poor reviews, justified or not. Puppies are living creatures and sometimes can get sick. Just like you can put a child to bed feeling fine and they wake up sick. We offer a Health Guarantee and we administrate it with integrity. We also offer 30 days of complimentary Metlife insurance as well. If it is a covered situation we immediately offer compensation. But not everything is always covered and the details of the Health Guarantee are always available online. Keeping in mind that folks who are unhappy for any reason are far more likely to post a review than those that are completely satisfied, you chose to be completely influenced by a very small percentage of negative reviews and ignore the thousands of 5 star reviews. Best wishes in your search for a new furry family member.
We are absolutely thrilled with our new puppy! She’s beautiful, sweet, cute, and healthy — so far, everything is going great. Everyone at Parade has been incredibly kind and cooperative, making the whole process smooth and enjoyable. Even the delivery team was warm and caring, which reassured us that our puppy had a safe and pleasant journey from Indiana to Florida. She’s already keeping us on our toes, but it’s all worth it. Our puppy has already formed a strong bond with her new older sister, following her around and playing nonstop. We’re tired, but beyond happy with our newest family member!
By Isaac B.
Response from Pawrade· Jan 20, 2025
Hey Isaac, We are so happy to hear that all has gone so well for you and your new furbaby. We really so try so hard to make the process as smmoth and stress free as possible. Thank you for trusting Pawrade and best wishes.
Jessica Arambul was wonderful and deserves recognition her services were awesome. She was always there for us!!!!!!
By Howard C.
Response from Pawrade· Jan 20, 2025
Hey Howard, thank you for the kind words and thank you for trusting Pawrade to help you adopt the perfect pup for you. Best wishes!
