Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
Wonderful experience. From the breeder, concierge, and transport service we could not be happier. Our puppy was in awesome shape upon arrival. We are in love. Highly recommend this service. Kristen
By Kristen R.
Response from Pawrade· Mar 7, 2025
Hey Kristen, Thank you for the kind words and thank you for trusting Pawrade. Best wishes to you and your new furry family member.
Fantastic customer service
By Larry M.
Response from Pawrade· Mar 7, 2025
Hey Larry, short and sweet and we will take it! Thank you for choosing Pawrade and best wishes.
This was the best, most smooth transaction. The representatives that I spoke with were knowledgeable and kind and always got back with me in a timely manner. Cynthia was absolutely amazing and I couldn’t recommend her enough!
By Jen P.
Response from Pawrade· Mar 7, 2025
Hey Jen, We are so happy to hear that you are so happy! Thank you for choosing Pawrade and best wishes.
Pawrade has a very easy website to navigate through hundreds of puppies in all breeds. I chose a shihtzu because I had my Otis for 17+ years and loved him so very much. We lost him 4 months ago and even though no other dog could replace him, my house was so lonely without him so I decided to get another one. I renamed him Elvis. I chose parade because of their reputation and honesty. There are so many puppy scams on the internet that I didn't want to take a chance. I am so thrilled with my little Elvis. He was delivered right to my house in perfect health. He is so loving and friendly. I would highly recommend Pawrade to anyone looking for a puppy. The people that work there are very helpful and get right back to you when you have a question.
By customer
Response from Pawrade· Mar 7, 2025
Thank you so much for the wonderful review. We sre so sorry for your loss and so happy that you chose Pawrade to help you adopt another furbaby. Best wishes to you and Elvis for many fun filled days to come.
Pawrade is well organized and in my opinion has good guardrails for the breeder and buyer. I do however have a big problem with Metlife insurance rolled into the process, especially when you follow all the guidelines given by Pawrade with the help of MetLife. My claim was denied immediately within the 72 hour window of my wellness check required by both entities. My small Chiwawa had a small lipoma that the breeders Vet missed in its r rear upper leg area and I wanted it removed but denied. Be very cautious about the PET INSURANCE industry with all their legal definitions and exclusions!! Also go the extra mile and examine your dog thoroughly if you are picking him up yourself. Don't get caught up in the puppy excitement and fail to look him over well. Don't ever fully trust the breeders Vet or breeder because in my case this genetic lypoma was missed or ignored by both, then the promise of insurance FAILED, and Im stuck with the removal. If the wellness check is performed by the breeders Vet and a Lipoma is missed, it should be fully covered and paid for !!!!!
By La S.
Response from Pawrade· Mar 7, 2025
Thank you for trusting Pawrade and thank you for the kind words as well. We are sorry to hear your pup has a small lipoma. Lipomas (fat deposits) generallly do not pose any health risk, especially small ones as you have mentioned. Typically, removal is elective and a vet will not remove them unless they grow very large and create a problem. There are also over the counter treatments which can be very effective as well. As with any sort of Health coverage there are limitations and lipomas are not covered for the reasons stated. In the unlikely event the lipoma reaches a point that vet intervention is required please reach back out for us to reassess coverag.
Very professional from start to finish-well organized & there to answer any questions in an expedient time
By Beverly B.
Response from Pawrade· Mar 7, 2025
Hey Beverly, Thank you for the kind words and thank you for trusting Pawrade. Best wishes to you and your new furry family member.
My best friend got her maltipoo puppy from Pawrade first and we fell in love with him so when she said there was still one puppy left in that litter, we checked out his page and then took the leap! Everyone I interacted with was friendly, professional and helpful. Weston is so adorable, smart and just amazing, and we’re totally in love with him! The only negative things are that he has had Giardia since right after we got him, he’s on his 2nd round of medication, and we also have to do ball therapy with him for his teeth.
By Melissa
Response from Pawrade· Mar 7, 2025
Hey Melissa thank you so much for choosing Pawrade. And a big thanks to your friend as well. We are sorry to hear about the Giardia. This is covered by your PetPay Health Guarantee so if you have not already please be sure to forward your vet docs to [email protected] so we can get you taken care of.
The whole process was relatively smooth. I would say arranging transportation was a little frustrating. Billing came in for transport without anyone calling or communicating in any way. I had questions I needed answered before I was willing to pay for the transportation. The Pawrade customer service was supposed to be available until 11pm EST, but we called at 8:30 and could not get through, and at 9pm EST it was telling us they were closed. I was getting texts that I would lose the puppy, even though she was fully paid for already. This was within 48 hours of completing my purchase. I would suggest to make that part of the process a little more clear. I had been told initially transport would be within a week and then told it could take weeks to set up. There should be one message and then if you close customer service at 9pm EST then it should not be noted that you are open until 11pm EST.
By Robin L.
Response from Pawrade· Mar 7, 2025
Hey Robin, thank you for choosing Pawrade. We are happy to hear that we were able to help you adopt the perfect pup for you with no worries of the many scams out there today. We are sorry that your calls were not answered. It is true that typically we have staff available until 11PM EST. We try to get your pup to you ASAP. But we cannot book travel and reserve a spot for your pup until the travel invoice is paid. So if a client chooses to use our delivery services we do have a bit of urgency so we can get your pup home as efficiently as possible. I do apologize it it may have presented as a bit aggressive, that is certainly not our intent.
