Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
I would have given them a 5-star review, as the overall experience was good. However, there were a few moments when they went MIA and only checked in when it was time to get paid. Aside from that, everything else went well.
By Santo U.
Response from Pawrade· Jul 16, 2025
Hey Santo, We are so happy to hear that all went so well for you and your new furry family member. We do apologize for any lapses in communication. Best wishes to you and your new furbaby.
I guess the best part of the experience was the customer service. All were so helpful, that we felt we were making new friends instead of doing business. I would highly recommend your services to all of my friends. The escorts were top notch as well. Thanks for making the adoption process a pleasure. Rob & Myong Gregg
By myong G.
Response from Pawrade· Jul 16, 2025
Hey Rob and Myong, We are so happy to hear that all went so well for you and your new furry family member. Thank you for trusting Pawrade and best wishes.
Customer service was Terrific Lois was great to work with and everyone awesome
By Jim L.
Response from Pawrade· Jul 16, 2025
Hey Jim, Thank you for choosing Pawrade. Short and sweet and we will certainly take it. Best wishes.
This is my second experience with Pawrade. I adopted a second Pomeranian and again I couldn’t be happier! All my interactions with them were positive and helpful! My pup came from Missouri in a Van and was delivered to me clean, happy and healthy! Thank you Pawrade for a wonderful and no stress experience! I definitely recommend this company for dog adoption!
By MaryAnn B.
Response from Pawrade· Jul 16, 2025
Hey Mary Ann, thank you for returning to Pawrade for another awesome pup. We greatly appreciate the kind words, and thank you for choosing Pawrade again. Best wishes for many fun-filled days to come.
Every step of the way was so helpful, informative, and professional. Every person I came in contact with was so kind and helpful. My little Lucas arrived bright eyed and perfect, oh as well as overly cute! I would recommend Pawrade to everyone!
By Julie R.
Response from Pawrade· Jul 16, 2025
Hey Julie, We are so happy to hear that all went so well for you and your new furry family member. Thank you for trusting Pawrade and best wishes.
I originally had an overall great experience with Pawrade as it was really a seamless experience. They did handle everything However, since my past review my poor Service Puppy was diagnosed with Hook worm and 24 hrs later he was diagnosed with Parvo’s Virus! Pawrade has NOT excepted responsibility for their actions as they made their money on the sale of the Puppy! They will NOT disclose the Puzzle Transportation Company or their contact info as I was informed by Pawrade that this is a done deal and they’re NOT responsible for any liability whatsoever. My Old English Bull Dog and Service Animal almost died as a result of the negligence of Pawrade and the Puzzle Transportation Company out of PA! There were 10 other puppies on that transport vehicle which was shipped from a Breeder in Indiana. I have been in contact with the Breeder and she is running a top notch Bully Breed Bull Dog Operation. After reviewing the file I find no liability on the Breeders part at all. I’m in the hole 16K dollars total to date for Emergency 24x7 vet care around the clock in ICU for 7 days! My wife and I were beside ourselves as it was an overall seamless experience until the nightmare started! It was touch and go for 7 days! I had conference calls with ER Vet Dr’s twice a day with updates. Happy to report my Mr. Chubbs pulled through it and is a true warrior! He’ll be fine going forward but no family should every have to go through this! I’m just glad we had the resources to get him back onto the road to recovery! I’m now filing a class action Law suit in the state of Indiana against Pawrade and the Puzzle Transportation Pet courier service bc there is no way that dog contracted that virus in my custody and care. I feel bad that other families may be going through this now bc there is no way other puppies didn’t contract that virus on that transport van! What pisses me of the most is I even tipped the driver an extra 100.00 for taking such good care of my puppy! I’m so irate that now I’ll be suing everyone involved for triple damages as I only had him 4 days in my possession and I really needed him as I’m a retired LEO with 29 yrs of service and I needed him due to my disability! Pls stay tuned and I would highly recommend if you purchase from Pawrade pls always get the Met Life Insurance and pls pls pls follow the agreement to the letter! They hold you accountable for a Vet check 72 hrs prior to departure and 72 hrs upon receipt of the puppy. When you get the 72 hr wellness check always always always bring a stool sample and get them checked for any parasites, hook worm, heart worm and especially Parvo’s virus which is highly contagious in puppies! It attacks the their white blood cell count, their lower intestines and GI track and digestive system! I’m so glad we had caught this in time as he would be in a box next to my other 2 Large Bully Breed Dogs on the shelf!!!’ Stay tuned and if any one needs any info or what to do, I’d have you email for my info on my experience with them but Pawrade doesn’t allow you to post email addresses! Gee isn’t that convenient bc they also don’t take complaint calls and they don’t have the balls to discuss anything with you bc they’re NOT very professional. They’ll only take your complaints through email bc they all play keyboard warriors! I’d be more than happy to shed some light on this case bc this is far from over my friends! If Pawrade thinks I’m just going to go away, they are sadly mistaken. I would also highly recommend you pay a Pet courier service/ Nanny to fly with them in the cabin and NOT the cargo area of the plane! It’s definitely worth the extra money and no other interaction with a load of puppies on a filthy Transport Van! Thank you Pawrade for making our lives miserable but as stated today on a recorded line “ Pls contact your Legal Department bc the Law suits are forth coming!” and this is NOT a threat, it’s a promise! Have a good night everyone, Be well and stay safe! Buyer be very aware!!!!
By Ronald D.
Response from Pawrade· Jul 28, 2025
Ron, we are sorry to hear that you have experienced a health issue with your pup. And we appreciate you telling your side of the events but we certainly have some information to add for clarity. Your pup did travel on a van specially outfitted to transport puppies. The van and the transport company are fully inspected and licensed by the USDA. We have carefully investigated your claim and no other pups were infected with Parvo. We contacted each owner for the other pups. Parvo is airborne and highly contagious. This firmly establishes that if your pup had Parvo it did not come from the transporter. Your breeder that you have already deemed as top notch has not had any other cases of Parvo either. No other cases of Parvo on the transport van or with the breeder. Your vet only performed a SNAP test for Parvo. These are well known to be highly inaccurate as your pup has recently had a Parvo vaccine which causes false positives. This is why your Health Guarantee requires and IDEXX Lab test. When you reached out to us days later we reminded you of the test required and you or your vet refused to have it performed. Hypoglycemia mimics the symptoms of Parvo and is very common and easily treated. This is most likely what your pup was suffering from. This is typically a few hundred dollar bill as opposed to the thousands of dollars of very possibly unnecessary treatment your vet proceeded with doing without a definitive test. It is also important to note that if your pup truly had Parvo that the test was positive outside of the incubation period of the virus, indicating it was contracted after delivery, while in your possession. We make every effort to ensure all of our pups arrive happy and healthy. And it appears yours did and contracted some type of illness days after delivery. While we are sorry you are dealing with this we can not reasonably be expected to be accountable for something that occurred outside of our control.
Absolutely the most amazing experience I’ve ever had. I’ve bought three puppies from Pawrade and all three has brought us more joy than we could possibly imagine but this last one we lost our little girl after 18 years together and the new baby filled our hearts with joy thanks again for princess Charlotte we are forever grateful
By Rhea C.
Response from Pawrade· Jul 16, 2025
Hey Rhea, WOW... We are so thrilled that you have chosen Pawrade to help you adopt three new furry family members. We really do try so hard to help folks get the perfect pup for them. Best wishes for many amazing days to come with your new furry family!
From first call to when puppy was delivered was fantastic . Everyone was wonderful every step of the way. Puppy was healthy and happy Was a good experience
By Denise
Response from Pawrade· Jul 16, 2025
Hey Denise, Thank you so much for the kind words. We are so happy to hear that all went so well for you and your new furry family member. Best wishes.
