Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Paw Print Genetics
The definitive resource for canine genetic health, providing canine genetic testing to both owners and breeders. We offer the highest standards in testing and customer service. See our Page for Current Discounts! See Our Page For Current Discounts!Check out our other products from Genetic Veterinary Sciences, Inc. for your other furry family members! My CatScanCanine HealthCheck
Paw Print Genetics (pawprintgenetics.com) has 3,727 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Horrible experience and problems still unresolved.
Confusing customer service, never answered my questions, wasted my sperm because I did not know how much they needed and I still don’t know how they wanted me to send it. I will never use them again. And in order to post their review I had to agree to their terms and conditions, so not even sure if anyone will read this.
By customer
No explanation
No explanation of what the tests mean. what the heck does a blue multi-shaded bar mean?
By customer
Response from Paw Print Genetics· Apr 13, 2022
Hello there, thank you for your review. We offer free genetic counseling with your order so if you would like clarification on what your results mean feel free to give us a call at 509-483-5950 or email us at [email protected] and our team will be able to guide you through the results of your test!
Not Happy
It should not be this much trouble to access our results. I can't log in, why can't you mail me via U.S.P.S the information I have paid for?
By Kari Mick K.
This was a waste or money
This was a waste or money! It's required to submit both the mother and the suspected fathers dna with the puppy to determine parentage. Even thoguh I physically helped deliver the baby. How are you going to disqualify the mother when I saw her having these babies.
I want my money back! This is fake!
By Disappointed C.
Response from Paw Print Genetics· Dec 17, 2021
At Paw Print Genetics, we are often asked this question: “Why do I need to send in a sample on the dam if I just want to know the father of my pups?”. The simple answer is because we need to compare the DNA of the pup to both parents in order to confidently confirm or exclude a potential sire. Here is an example that helps explain why we need both parents for parentage testing. Keep in mind that a pup receives half of its DNA from its mom and half of its DNA from its dad, so for every marker that we examine, the pup has one allele (gene copy) from mom and one allele (gene copy) from dad.
For parentage (paternity) testing, we use a set of 99 informative markers to confirm or exclude a potential sire. For each marker, we get two results because the pup has two sets of DNA, one from the mom and one from the dad. The two alleles are each assigned a number based on their DNA sequence. For example, for marker “A”, the pup might be 1,3; one allele has sequence 1 and the other allele has a sequence that’s been designated as 3. If the mother is 1,1 at marker A and the father is 2,3, at marker A, then we know that the 1 came from the mom because she only has alleles that have the 1 sequence and the 3 came from the father because he has alleles 2 and 3. If we based the parentage only on this single marker, we would conclude that the sire is the father.
However, what if we didn’t use the dam’s sample? In another example, if the pup was 1,3 at marker B and the father was 2,3 at marker B, and the mom was not included in the testing, we don’t know if the 1 in the pup came from the mom or if the 3 in the pup came from the mom. We can’t assume that just because the father has a 3 allele that the 3 allele in the pup came from the dad. If we use the mom in the analysis and find out that mom is 3,3, then she can only contribute a 3 allele to her pup, so the 1 allele must have come from the dad. Thus, a potential sire that has alleles 2,3 cannot be the dad in this case.
For each of the 99 markers in our parentage set, we compare the pup’s alleles to both of the parents’ alleles. Assigning the mom’s allele allows us to confidently include or exclude the sire’s contribution to the pup.
Faulty kit, doesn't work.
We ordered a kit and followed instructions perfectly. My wife has a medical background. The response from company was that the kit didn't work and that we needed to go out on our own, find a "Pro XA brush", and they would resubmit, So $10 later (no big deal...but finding these units right now are brutal and out of stock everywhere)...then pay for shipping again. No offer to send us anything or help in any way. Just an apology that their kit is faulty and didn't work the first go around. If you are in a time crunch and need this TCI or similar....GOOD LUCK! Disappointed. Especially with how slow this company is after placing an order. The owner of the sire, had to place three orders before even receiving one! So at least we got the first one we ordered.
By Adam W.
Customer service did not understand…
Customer service did not understand requirements for the test I was ordering or how to process it for the parent club
By customer
Response from Paw Print Genetics· Oct 4, 2021
Hello. We are sorry you had a negative experience. Our customers are our top priority. If you would like to discuss your experience further, please send us an email at [email protected] or give us a call at 509-483-5950. Thank you.
Still no results
Still no results. Won’t let me login. And no one will answer my emails. Horrible customer service.
By customer
Response from Paw Print Genetics· Aug 5, 2021
Thank you for your review. We did receive your emails and we answered them all, but we fear that our messages might be going to your spam or junk folder. We would be happy to help you login, as your results were reported on July 28th, just 8 days after receiving your samples. Please call us, toll free, at 855-202-4889 and we can assist you in getting into your account so that you can view your results. Thank you.
Love PPG
Love PPG! Always fast!!
By customer
Response from Paw Print Genetics· May 14, 2021
Thank you for your review! We noticed you were happy with our company but placed a one-star review. We would love if we could change the one-star to a higher review.