Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,735 reviews
PawpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 1,435 reviews with 5 stars · Clear filters
She answered our question. Very friendly and helpful. Made us feel.much better. Very knowledgeable
By Kimberly B.
Response from Pawp· Feb 18, 2026
Thank you! We're so glad our team member could answer your questions and put your mind at ease. That friendly, knowledgeable support is what we're all about. We appreciate you sharing this!
The LVT was helpful and thorough. We will follow up with our vet this week, but for now my mind is at ease.
By Pthib
Response from Pawp· Feb 18, 2026
Thank you for your feedback! We're glad our team could provide helpful, thorough guidance and put your mind at ease until your vet follow-up. That peace of mind is exactly what we're here for!
They are so caring and informative. They ask plenty of questions to get a more direct diagnosis.
By Kim H.
Response from Pawp· Feb 18, 2026
Thank you! We're pleased our team could provide caring, informative support with thorough questioning to better understand your pet's situation. That detailed approach helps us give you the best guidance possible!
Very convenient, specially for the cat because he gets very stressed outside
By Tatilla Luz S F G.
Response from Pawp· Feb 18, 2026
Thank you! We're so glad the convenience of telehealth helps reduce stress for your cat. Keeping anxious pets comfortable at home while still getting veterinary care is one of the best parts of what we do!
Edit 3/7/26 I received my check for 3k. Turns out PAWP is not a scam if your situation qualifies. They will take their sweet time processing the claim, took 6 weeks for me. Rating updated. Update Feb 28, 2026: apparently they approved my claim. I did not see any notification of this, but today 2/28 I accepted payment to be sent via mail. I'm too weary to give out my online account info & I'm skeptical that i will receive anything, but if i do i will be updating my review. Until then you should be weary too. Feb 15 2026 Scam so far. Been a member since 2022. My dog went to ER for blood transfusion 15k later died. Waiting 3 weeks for claim review even though it says 5-7 business days. Fits all criteria so no exuse why I have not qualified yet. Sign up at your own risk. We are just making them rich. And of course I've contacted them over and over again.
By Kirsty L.
Response from Pawp· Feb 17, 2026
We're deeply sorry for the loss of your dog and for the delay in processing your claim during such a difficult time. Please email [email protected] immediately with your claim details if you haven't yet so we can escalate it. We're committed to resolving this.
We had the best experience with the Dr that assisted us with my fur baby Milo. We did see a vet on the 11 Th and it appears that Milo symptoms have not improved. After spending over 235.00 and our baby isn't feeling better is extremely disheartening. Our Vet with this program was genuine, kind, patient, knowledgable , and extremely helpful. Thank you Again for all Your help
By Roni M.
Response from Pawp· Feb 18, 2026
Thank you for this heartfelt review! We're so glad our doctor could provide genuine, kind, and knowledgeable support for Milo. We understand how disheartening it is when symptoms don't improve despite treatment. Please reach out through the app if Milo needs further guidance, we're here to help however we can!
I used PAWP for the first time when my pup ingested a couple of raisins. I started a chat to get help, and was immediately connected to a vet who provided thorough and accurate advice on the situation and next steps. I appreciate the real-time help the PAWP app provided me.
By RW
Response from Pawp· Feb 16, 2026
Thank you for this wonderful review! We're so glad we could provide immediate, thorough guidance when your pup ate those raisins. Those late-night emergencies can be scary, and having real-time expert help is exactly what we're here for. We appreciate you trusting Pawp in that stressful moment!
I get nervous when my pets have issues. I know I can ask questions 24/7 without leaving home. Advice has always been spot on, with ideas for products Wal-Mart carries. Easy-peasy.
By JanetteL
Response from Pawp· Feb 16, 2026
Thank you for this wonderful feedback! We're so glad we can ease your nerves and provide spot-on advice anytime, right from home. Helping anxious pet parents get quick answers and practical solutions is exactly what we're here for. We appreciate you!
