Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,735 reviews
PawpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 1,435 reviews with 5 stars · Clear filters
Very easy to use. App is user friendly. Staff A+ customer service.
By Edgar M.
Response from Pawp· Feb 25, 2026
Thank you for the wonderful feedback! We're thrilled to hear you find the app easy to use and that our staff delivered A+ customer service. Your kind words motivate us to keep providing the best experience possible!
Very quick, helpful, descriptive, nice and convenient at that! I HIGHLY recommend!
By Makeesha S.
Response from Pawp· Feb 25, 2026
We truly appreciate the glowing recommendation! Knowing that your experience was quick, helpful, and convenient means so much to our team. It's reviews like yours that keep us striving to deliver top-notch care every time!
Monica, made my experience great! Her kindness, and patients. Your company is doing everything right!
By Brandy J.
Response from Pawp· Feb 25, 2026
What a lovely review! We'll be sure to pass along your kind words to Monica, she truly is a gem on our team. We're so happy to hear her kindness and patience made your experience a great one. Thank you for trusting us with your care!
It was so much easier than going to the vet. They are caring and knowledgeable!
By Catherine M.
Response from Pawp· Feb 25, 2026
Thank you! We're so glad we could make things easier than a vet visit while providing caring, knowledgeable support. That convenience and quality care is exactly what we aim for!
Very knowledgeable to help answer all the questions I had.
By Dinh
Response from Pawp· Feb 25, 2026
Thank you! We're glad our team could provide knowledgeable answers to all your questions. That's what we're here for!
This is a wonderful service. Maria was above and beyond knowledgeable and compassionate. When she recommends items it gives me a link to my walmart.com account to order the items. She offered different options and was really patient while I typed all the information. You can. Also reference your chat transcripts anytime after ending the chat. Very helpful and I believe saved me a vet visit and put my mind more at ease about my precious cat.
By Espy
Response from Pawp· Feb 25, 2026
Thank you for this wonderful review! 🐱 We're thrilled Maria provided knowledgeable, compassionate, and patient care for your precious cat. We're glad the Walmart links and chat transcripts were helpful, and that we could ease your mind and save you a vet visit. We'll make sure Maria knows how much her care meant to you!
It really calms my mind being able to talk to professional vet 24/7 to ask questions that’s bothering my pet and I. They’re very kind and informative, also perfect alternative for getting second and third opinions than my primary vet.
By C C.
Response from Pawp· Feb 25, 2026
Thank you so much for this wonderful feedback! We're thrilled we can provide that peace of mind by connecting you with professional vets 24/7 whenever questions arise. Being a resource for second and third opinions alongside your primary vet is exactly how we want to support you. We're glad our team has been kind and informative, that's what we strive for!
Natalie was great. Super attentive and didn’t make me feel like I was rushed. Such a convenient service for someone who has received *all* the cats from the feline distribution system ❤️
By Amy K.
Response from Pawp· Feb 25, 2026
Thank you for this wonderful review! ❤️ We love that you've been blessed by the feline distribution system! We're so glad Natalie could provide attentive, unhurried care for your cats. That's exactly the kind of support we want to provide. We'll make sure Natalie knows how much you appreciated her time and attention!
