Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,735 reviews
PawpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 1,435 reviews with 5 stars · Clear filters
She was very kind and knowledgeable. Explained everything so I understood. Even though she has never met me or my pet i felt she truly cared.
By Deb S.
Response from Pawp· Mar 31, 2026
Reading this really warmed us. It sounds like you got exactly the kind of care your pet deserved!
The vet was warm, caring and in tune with Jasmine’s needs! Thank you so much!
By Lisa Marie M.
Response from Pawp· Mar 31, 2026
Reading this put a smile on our faces. Jasmine's lucky to have such an attentive advocate, and we're glad the vet could tune right into what she needed. Moments like these are exactly why we do what we do!
I wish I had the same service as you folks give us on the phone here in my hometown. Efficient kind compassionate that's not what we get here but it is what it is thank you again for all your help I really really appreciate it.
By Devena S.
Response from Pawp· Mar 31, 2026
We'd love if every vet visit could feel like that, but we're glad Pawp could step in when you needed it. Your pup's lucky to have someone who cares this much, and we're just happy we could help make things a little easier for you both.
Thankful that I was able to chat in the middle of the night and get good advice for my doggie!
By Marlina R.
Response from Pawp· Mar 31, 2026
So glad we could be there when you needed us! Your pup is lucky to have you looking out for them
As a pet owner, I find Pawp to be a useful tool. Our vet has limited office hours and isn’t open at all during the week. This isn’t uncommon in our area and surrounding communities. This week our dog was sick and needed to be seen. We ended up going to the ER twice. The second time out vet recommended the ER simply because they didn’t have time to see her. The ER felt it shouldn’t have been deemed an emergency but did a quick check on her. Fast forward two days and my dog still isn’t feeling good and experiencing additional symptoms. We called the ER and they told us they would review and call back. So we sat and waited an hour. I then got on Pawp and was chatting with a vet within a. hour. He was patient and walked me through some suggestions and have wonderful advice. Importantly, also gave opinion on when to take her back in or seek ER care. Meanwhile, 16 hrs later and the ER staff never bothered calling us back.
By JJVS
Response from Pawp· Mar 31, 2026
Reading this makes us so grateful you reached out when you did. Sounds like you were stuck in a frustrating loop, waiting on callbacks that never came while your pup wasn't getting better. That hour turnaround and the guidance you got from the team—that's exactly why we built this. Happy your dog's feeling better and that we could help fill that gap when your usual options fell short.
PAWP has been the most fantastic tool for me as a Dog-Dad. it eases my anxiety when my babies don’t act or feel 100% and before I spend thousands on the doggie E. R.
By Venoni C.
Response from Pawp· Mar 31, 2026
Reading this made our day. Nothing beats knowing we're helping keep both you and your pups feeling more at ease. That peace of mind before a potential emergency trip is exactly why we do what we do. Your babies are lucky to have such a thoughtful dog-dad looking out for them.
The app is very easy to use and has a lot of information and features
By Darren P.
Response from Pawp· Mar 31, 2026
We built it to be straightforward, so hearing that it works for you is a win. The features are there to make pet care simpler, and it sounds like they're doing their job. Appreciate you letting us know.
Great doctor great resources!!! Highly recommend
By Logan M.
Response from Pawp· Mar 31, 2026
What a lovely note to read! We are glad the doctor and resources hit the mark for you. Recommendations like this keep our whole team going. Thanks for taking the time to share this with us.
