PawpReviews of pawp.com

Basic AI is more helpful, most if not all of the interactions will end up please go visit your vet, go to the pet ER etc app (application software) itself it good but service etc we are going to find something else.

My wife and I thought this would be a great escape from the hustle and bustle of the mainstream veterinary process. We've had major issues with our cat for many years and tried many approaches. We were hoping we'd be able to transition to a possible medication approach. Kristen with Pawp was a disaster from the start. She was aggressive, rude, wouldn't listen or take the concerns seriously, and even claimed that the reason why '' 25% '' of Women in the world are on Medication is because they can't stand '' men. '' What a ridiculous and obscene thing to say or even to compare cats to women. I hope this woman finds a new career path cause this isn't it. We'll never use Pawp again and have requested our money back.

Such a waste of money. All they ever say is go to a vet. ChatGPT is better then pawp.

I’ve been a member since 2022, and I’ve recommended this insurance to many friends and family members because it seemed like such a great option—especially after seeing a colleague in the veterinary field have a successful experience with her cat’s claim. Recently, I had an emergency with my own dog that resulted in a heartbreaking brain tumor diagnosis. I had to say goodbye to her shortly after speaking with one of your chat representatives, who was absolutely wonderful—kind, informative, and compassionate. She made me feel like I was in good hands during one of the hardest moments of my life. When it came time to process my claim, I followed the directions exactly: uploading the full medical record and invoice, then waiting the stated 5–7 business days for a decision. After that timeframe passed with no update, I reached out and was repeatedly told to “please be patient.” I did my best to be understanding, but nearly a month went by before I finally received a decision on October 1st. Even now, I’m still waiting on the actual payment from that approved claim. To make matters worse, communication eventually stopped altogether. The chat team—who were initially helpful—stopped responding to me entirely. This whole experience has been extremely disappointing, especially after the promise of quick processing and clear communication that was advertised. I work as an emergency veterinary technician and have done so for 12 years, so I understand how challenging and emotionally taxing this field can be. That’s why I want to emphasize that your veterinary technicians are truly wonderful, and their compassion doesn’t go unnoticed. However, the claims and communication process needs serious improvement. Saying goodbye to my girl was already gut-wrenching. I just wanted the financial aspect to be handled smoothly so I could grieve and move forward. Instead, I’ve been left emotionally and financially drained, waiting for weeks for something that should have been resolved long ago. Because of this, I won’t be continuing my membership or recommending this insurance to clients or colleagues in my hospital anymore. This isn’t because I don’t see the potential value—it’s because I had so much hope after paying into this for three years, only to be let down when I finally needed it most. I’m still waiting on that payment, and I hope this feedback helps improve the experience for others in the future.

Started to seem concerned about my pet's health and then immediately went into pay for services it's a business it's corporate don't let them fool you they really don't care and no matter what you do in the end they say take your pet to the veterinarian wow that was a fun circle and you want money money for everything it's a total scam don't go for it

No prescription in Texas, the only reason I bothered signing up for this service. Very disappointing.

I summited a claim on May 20th had a hard time getting the papers they wanted I finally got approved on June 11th they said it should take 5 to 7 days it has been 9 business days still nothing you cant speak to anyone I am so disappointed Walmart should take notice to there offerings

I have been paying for this insurance for the last four years and have not used it once. Over the last two days, I have been dealing with a nightmare with my cat and trying to figure out the best solution to get her help. For the last two days, I have been trying to ask if emergency dental services for an abscess tooth are covered, and they will not answer that question. They keep giving me the runaround and keep sending me some sort of long legal verbiage form that does not answer my question. It’s a complete scam and a racket. I am sure other emergency insurances are better, but this one is a total scam!!!!