Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,735 reviews
PawpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 1,435 reviews with 5 stars · Clear filters
The vet was clear with their answers and gave me all the information I needed. Thank you!
By Danielle R.
Response from Pawp· Jul 28, 2026
Clear answers and all the information you needed, that's the goal every time. Thank you for the kind words.
So nice to have an easy first option for veterinary care before needing to go to the vet.
By Magen M.
Response from Pawp· Jul 28, 2026
Having that easy first option matters, especially before a vet visit even enters the picture. Glad Pawp could be the simple starting point here.
Prescription visit with Dr Natalie was perfect for my service dogs needs. Everything went very well and it was so easy to communicate with the doctor. Thank Paup for making my life easier!
By Lois P.
Response from Pawp· Jul 28, 2026
Dr. Natalie clearly knew exactly what your service dog needed, and hearing that the communication felt easy makes this one a joy to read. Glad Pawp could take a little weight off your plate.
She was very helpful, although not being able to prescribe any medication isn't very helpful. All she could do was recommend me going to my regular vet.
By Dawn K.
Response from Pawp· Jul 28, 2026
Glad she took good care of you both, even if a prescription wasn't on the table this time. Medication decisions do need to go through your regular vet, since Pawp's team handles guidance and triage rather than prescribing. Glad she pointed you in the right direction, and if anything about the visit still feels off, drop us a line at [email protected].
The app is relatively easy to use and performed as advertised. There are obviously things it cannot do - like a needle biopsy - but the guidance we received was solid and there were no hiccups.
By GALINDA
Response from Pawp· Jul 27, 2026
Solid guidance, no hiccups, and an experience that matched expectations. That's exactly what we set out to deliver. Glad it worked well for you, and we appreciate you understanding what we can and can't do from a distance.
Super friendly, professional and efficient! I did this service as an add-on from Walmart+ and it's absolutely worth it- I am a high anxiety pet owner so being able to check things with someone at almost no cost is super comforting. Really helps me determine if I need to go to the vet or if I can just hang tight.
By Greg
Response from Pawp· Jul 27, 2026
High anxiety pet owner + a sick or uncertain pet = a stressful combo, and that's exactly the kind of situation we built Pawp for. So glad the Walmart+ add-on brought you here. Knowing you can get a real answer without the guesswork (or the copay) is the whole point.
We have a little jack cheese Shih Tzu mix little boy and he started to have these Weezy coughing episodes worse than he’s ever had them and it frightened us a bit the veterinary tech was knowledgeable. She was concerned she was appropriate and very, very kind and in good and patient with us and I appreciate it very much. She took a very, very heavy load off my mind. .
By Louis R Martin J.
Response from Pawp· Jul 27, 2026
Those wheezy episodes are genuinely scary, especially when they're worse than usual. Hearing that the weight lifted off your mind is exactly what we hope for. Your boy is lucky to have someone so attentive watching over him.
Dr was very helpful. She asked a lot of questions to make sure she was giving me the correct assessment. Would likely high use Pawp again as response time and appointment was instant.
By Hector S.
Response from Pawp· Jul 27, 2026
Instant access to a doctor who actually takes the time to ask the right questions, that's a combination worth coming back for. Glad the assessment hit the mark, and that the experience from start to finish felt seamless.
