Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,735 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 11 reviews with 2 stars · Clear filters
MY DOG CHONCHO PASSED AWAY.
By Lauro Larry F.
Response from Pawp· Oct 4, 2021
Hi Lauro, we are so sorry about your loss. Please reach out to [email protected] if you need support with your membership.
The idea of this service is awesome. The delivery in my opinion falls short. I've had a few conversations where I didn't feel like I was getting much insight or answers. I felt I was more a burden to the vet on the other end than someone who they genuinely wanted to chat with, understand, and help. My last interaction with a vet resulted in me asking a question, getting a response, wanting to ask a follow up but having the vet tell me that their shift was over and they had to close the conversation. My instructions were to start another convo if I wanted to chat with another vet. I work in Customer Experience and I felt my conversation could have been "assigned" to a new vet with some level of insight into what was happening. Instead the vet without warning ended the conversation. It was bizarre.
By Ismail
Response from Pawp· Oct 4, 2021
Hi there! Thank you so much for the feedback and we'll definitely take this into consideration for future interactions. We really appreciate you being a part of the Pawp community!
I called the vet because my dog was excessively drooling and shaking and they told me to just monitor her. If I would have done that, she could have died! Not the right program for us.
By Virginia
Response from Pawp· Nov 22, 2022
Hi Virginia, Thank you for taking the time to leave a review. I'm sorry to hear you had a negative experience with Pawp. Our Vet Pros provide information based on the consultation and details they can see or hear. It's ultimately up to the pet owner to decide if they agree with that assessment or not. We would never recommend against seeking care. Sincerely, Your Pawp Support Team
