Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,735 reviews
PawpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 1,435 reviews with 5 stars · Clear filters
Pawp responded quickly. They approved our request. Communication qith our Vet was very fast and good. I highly recommend Pawp!
By Kevin-WY
Response from Pawp· Dec 27, 2021
Hi Kevin! Thank you for your kind words and spreading the word about Pawp! :)
They were very quick to respond in an emergency. Activated my emergency fund right away after video call with the vet. Brought my pet to the emergency clinic and as soon as they provided an itemized invoice pawp called them and made the payment right over the phone. Great experience all the way around given the circumstances. So very pleased. ❤️❤️❤️
By Fay and C.
Response from Pawp· Dec 27, 2021
Hi Fay and Curtis! Thank you so so much for the kind words. We hope all is well and we are always here for you. :)
I signed up for pawp after my sister recommended them. I needed to use my emergency fund recently and it was extremely easy. It was well worth the $19 a month. The biggest benefit though is that I have used the service twice when I wasn't sure if it was an emergency, and I was connected to a vet in less than a minute through a video visit. It definitely has saved me from needing to go to the vet for something that ended up not requiring an urgent visit. My cat had a bowel obstruction recently and it was super easy to get the emergency fund released and I was able to go to the emergency vet of my choice.
By Rachel
Response from Pawp· Dec 27, 2021
Hi Rachel! Thank you so much for the kind words. We really appreciate this and hope all is well. :)
I was very pleased with the service PAWP gave. I did have to end up taking Spanky to the vet. She was still passing orange colored liquid. When she started shaking I took her to our vet. Pet Care Veterinary Hospital on Va. Beach BLVD. Take good care and have a Merry Christmas. Mary Early
By Mary
Response from Pawp· Dec 27, 2021
Thank you so much, Mary! We hope all is well and are happy to have you in the Pawp community. :)
We talk to Pawp vets what feels like daily. Having the ability to ask a vet a question and video chat with them 24/7 all inclusive is such a blessing. So many things that would have been “day of” vet visits that cost extra were solved with a simple 5 minute conversation at home. They also completely covered our dogs emergency surgery! If you own pets and don’t have pawp, it’s a mistake.
By chris L.
Response from Pawp· Dec 27, 2021
Chris- we so appreciate the kind words! Thank you so much and we are grateful to have you in the Pawp community.
Honestly Pawp is such a blessing. The worst feeing in the world is not being able to provide for your pets vet needs. Pawp is like a financial blanket that’s keeps you worry free if your pet ever has an emergency. My lab lost mobility in her rear legs and I was in complete panic. I called Pawp, a real nice vet examined her and decided she needed immediate medical attention, I went to the ER that night and Pawp handled everything. I even received an email from them during the course checking in on my lab. I have four pets and pet owners know that Pets Vet needs can be very expensive. I do not have $3000 laying around and pawp gives me that financial security and assurance that if anything does happen, God forbid, I can count on them and they’ve already shown it. I’m a lifetime customer!
By Obaid K.
Response from Pawp· Dec 27, 2021
Thank you for sharing this story! We can't imagine how frightening it must've been when your furbaby lost mobility. Thank you for trusting our team to support you. Sending love and a quick recovery! ❤️🐾🐶
Honestly if it wasn’t for this company not only would I have been heartbroken and sad but kinda broke. They were there for me when my dog died and covered most of the medical bill. They even called me personally to tell me how sorry they are for my loss. I recommend everyone to get emergency insurance.
By Angelica I.
Response from Pawp· Dec 22, 2021
Angelica, thank you for the kind words. We're so sorry to hear about your furbaby but are extremely appreciative you trusted us to support you during a difficult time. ❤️🐾
Pawp went above and beyond for my precious Lilly. I highly recommend them to anyone looking for Pet Insurance. I'm forever grateful to them..
By Jeanne M.
Response from Pawp· Dec 22, 2021
Jeanne, we're so glad Lily was well taken care of! Thank you for the kind words! ❤️😊🐾
