Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,735 reviews
PawpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 1,435 reviews with 5 stars · Clear filters
This is a great tool to have - I just needed a little more information before taking my cat to the vet. Really appreciate the help!
By Liz
Response from Pawp· Mar 1, 2022
Thank you for taking the time to share your feedback. I'm happy to hear that you enjoy Pawp and find it helpful. We are always here for you! (:
My dog (a 16 lb shih Tzu) got into hershey kisses, he ate about 18 of them - I was able to get in touch with a vet via video chat within 2 minutes, they had his emergency fund activated and I was on my way to the ER in less than 10 minutes. Once a treatment plan was decided, I was able to reach out and get answers from Pawp in a timely manner even though it was after 5 on a Saturday. Payment was issued to the vet from my emergency fund immediately, there were no hold ups or back and forth conversations delaying anything. Pawp made everything simple and as stress free as possible, a potentially life threatening crisis for Henry became a blip in our weekend and I can’t thank everyone at Pawp enough for making sure we were taken care of.
By Hayley J.
Response from Pawp· Mar 1, 2022
Hi Hayley, Thank you for taking the time to share your experience! It means so much to us to have been able to help you and Henry during such a scary time. The Pawp team is sending lots of love to you both. We're always here for you. (:
Very helpful customer support
By customer
Response from Pawp· Mar 1, 2022
Thank you for taking the time to leave your review, we are happy to provide positive, genuine service to pet parents like yourself!
I just want to say thank you so much to pawps and their vets. I had some questions about my cats behavior and really got some helpful suggestions. This is not the first time I've used Pawps. A few months ago I called with an emergency with my dog. They have great customer se rvice and were able to tell me over the phone what to do and everything turned out just fine. You not only save on expensive vet visits, Pawps is there for you and your pet 24/7. I would recommend Pawps to anyone. Susan Vergowe And Spaz the wonder cat!
By Sue V.
Response from Pawp· Mar 1, 2022
Thank you for leaving such a thoughtful review Susan. We love hearing about experiences such as yours, and we are happy to be able to assist dedicated pet parents such as yourself, and wonder-cats like Spaz too!
Haily was very helpful with her recommendations and advice..
By Martha R.
Response from Pawp· Mar 1, 2022
Thank you for taking the time to leave this review! We are so glad to hear our service was able to assist you and your pet.
Amanda did a great job of putting my mind at ease about my fur-baby's wheezing. It was late at night but she was kind, caring, and willing to wait during the video visit long enough to listen to "that weird sound my cat's making that has me worried." We discussed symptoms and she also suggested some things that might help my Twinkie feel better. Thank you PAWP for this service!
By Kim P.
Response from Pawp· Mar 1, 2022
Thank you for leaving us this review, we are so happy to hear that Twinkie is doing well! Whether it is weird sounds or dire emergencies, our team is happy to help you and your furry family!
I'm a newer dog mom and am grateful that I have Pawp. I have an 18 mo pitt-mastiff that has experienced bouts of tummy upset/random vomiting, and always after hours. I have Googled various symptoms and have read opinions that vary widely, not to mention scare the heck out of you...With Pawp, I can chat with and even FaceTime an actual Vet, including after hours, to determine if my pup needs emergency care or not! I can't say enough good things about Pawp! They've been amazing.
By Melissa B.
Response from Pawp· Mar 1, 2022
Thank you for leaving this detailed review! We are so glad to hear that our service has been helpful to you and your pup, we always love hearing from our members!
so happy the opportunity to order Bravecto from your company, already told 3 of my friends about those exciting news!
By Teija
Response from Pawp· Mar 1, 2022
Thank you for sharing this review with us! We are so happy to hear you have been able to utilize the new Pawp Pharmacy.
