Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,735 reviews
PawpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 1,435 reviews with 5 stars · Clear filters
I love this website. I've already recommended it to a few people.! And will continue to do so. I never had to use the emergency money & Thank God for that!
By Samantha H.
Response from Pawp· Apr 10, 2022
Thank you for your kind review. We are so happy to hear that you have had a positive experience so far. We hope all is well. Pawp is here for you! (:
Pawp was amazing when our cat needed to be hospitalized for nearly a week due to what turned out to be a highly aggressive form of lymphoma. They paid the $3k upfront despite only being given an estimate (that ranged to right below $3k to a little over $3k) and got our girl taken care of quickly without worrying us about the bill. Thanks to them, we were able to immediately afford treatment after diagnosis - which was critical with our case. Chemo only bought us another 7 weeks with our baby, but without it, she wouldn’t have lasted a few days. We cherished those 7 weeks immensely and used it to give our Helen everything on her “bucket list”. For that, we can’t thank Pawp enough - they allowed us the chance to have more time with our baby. Pawp’s emergency fund is a service you hope to never use, but if it’s needed, it can be a lifesaver. Highly recommend to anyone who wants a little extra emergency coverage.
By Haley B.
Response from Pawp· Apr 8, 2022
Thank you for sharing yours and Helen's story here. We are so saddened to hear that your sweet girl is no longer with you, but glad that we were able to play a small part in getting her the care she needed, especially if that gave you more time together. It sounds like Helen was very lucky to be part of a family that loved her unconditionally, and the entire Pawp team is wishing you and your family all the best as you grieve and move forward. Please feel free to reach out to us anytime, and we will do whatever we can to continue supporting you!
Pawp has been amazing! First, I love their online vet service, which in and of itself is worth the price of admission. But when our puppy ate a rope toy and ended up needing it removed at the emergency vet, Pawp was right there for us every step of the way and turned a $3,250 medical bill into a $250 medical bill. They saved her life and our finances, and even called to follow up and see how she was doing. I simply cannot recommend them enough!
By Colleen S.
Response from Pawp· Apr 8, 2022
Thank you so much for taking the time to share this detailed account of your experience! We are so happy to have made a positive impact on you and your puppy, and we hope to continue to be there for you for years to come! Thank you for being a dedicated member of the Pawp community!
Thanks for the help kane has stop bleeding now and sleep in my lap pressure and allot of love workwd
By customer
Response from Pawp· Apr 8, 2022
We are so glad to hear that Kane is feeling better! Please feel free to reach out anytime at all.
(I have already given you a review) I communicated with Veterinarian Dr. Grace G. She helped me a lot, and I spoke to Juiie B, LVT a short time before that. They were both wonderful. Godspeed to them and your company! Mazel Tov.
By customer
Response from Pawp· Apr 8, 2022
Thank you for taking the time to share your experience! We will absolutely pass your kind words along to the vet team, we are so glad to have you as a member of the Pawp community!
Great service, saved me money already. Thanks for the great service.
By customer
Response from Pawp· Apr 8, 2022
Thank you so much for sharing this positive review, we are glad to have you as a member of the Pawp community!
Getting over Covid-19, I am a single pet parent and I got sick unexpectedly. My little one have been sneezing more than usual, and I got concerned. So I called. The vet I chatted with save me the time and money from going to the clinic. She asked questions and provided valuable information as well as emailing me to thank me, and extend any help if needed. Excellent service, thanks!
By customer
Response from Pawp· Apr 8, 2022
Hello, thank you so much for taking the time to share your experience! We are so glad that our vet team was able to assist you, and we hope both you and your fur-baby feel better soon!
Chucky Claw: I needed information which was very helpful, from Dr. Ava.
By customer
Response from Pawp· Apr 7, 2022
Thank you for sharing your feedback! We're glad to hear you are having a positive experience. (:
