Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,735 reviews
PawpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 1,435 reviews with 5 stars · Clear filters
The doctor I’ve met with both times has been communicative, knowledgeable, and friendly. Getting the medications through Chewy post-visit is simple.
By Clio
Response from Pawp· Feb 3, 2026
We really appreciate this! So glad your vet visits felt clear, friendly, and informative, and that getting medications through Chewy was smooth after. Thanks for trusting our veterinary team with your pet’s care 🐾
Outstanding peace of mind for pet parents Pawp has been an absolute game-changer for me as a pet parent. Having 24/7 access to licensed veterinarians gives me so much peace of mind, especially when something comes up unexpectedly or I’m not sure if an issue needs an emergency visit. The vets are knowledgeable, patient, and truly caring. They take the time to explain things clearly and never make you feel rushed or silly for asking questions. I’ve used Pawp for guidance on health concerns, behavior questions, and general care, and every interaction has been professional and reassuring. The platform is easy to use, responses are fast, and the advice is always thoughtful and thorough. It has saved me unnecessary stress and vet visits while still making sure my pet gets the best care possible. I highly recommend Pawp to any pet owner who wants reliable support, expert advice, and peace of mind knowing help is always just a message away.
By Damitha J.
Response from Pawp· Feb 2, 2026
Thank you so much for this thoughtful feedback 💙 We’re honored to be a source of peace of mind for you. Our veterinary team truly cares about providing clear, patient guidance and helping pet parents feel confident in their decisions. We’re glad Pawp has been there when you needed support most 🐾
She was very informative and knowledgeable knowledgeable with priority of our Alex and showed concern and compassion and very well educated about what could possibly be wrong and giving advice on what to do to help him out very grateful
By Toni C.
Response from Pawp· Feb 2, 2026
Thanks so much for sharing this! We’re glad our veterinary team put Alex first and provided clear, compassionate guidance on what might be going on and how to help. It means a lot to know you felt supported and informed during the process.
At 2 in the morning we spoke With Ashley, who was incredibly kind and Understanding about our pup. This app is phenomenal.
By Bree
Response from Pawp· Feb 2, 2026
We appreciate you taking the time to leave this! Connecting with Ashley at 2 am and feeling genuinely supported makes all the difference in stressful moments. We’re so glad she could be there for your pup and that the app came through when you needed it most 🐾
While I was trimming my pup's hair, I accidentally nicked his ear and it would not stop bleeding. Danielle walked me through what to do and in the case of needing to take him in, she gave me resources of where to take him and how to apply for grants for potential financial assistance. She calmed me down and I could tell that she really cared about me and my fur baby. I'm so grateful for Pawp and for the people on the other end, day or night, who are there to help 🙏. Thank you Pawp, and a big thank you to the vets/techs that I spoke with during and after this stressful incident. (You deserve a big bonus 😊)!
By Kelly P. ~ Price, U.
Response from Pawp· Feb 2, 2026
We really appreciate you sharing this 💛 We’re so glad Danielle was able to guide you through such a scary moment, help you feel calmer, and share resources just in case. Caring support in stressful situations is what our veterinary team strives for, day or night 🐾
The ease of access was great. The app is user-friendly and informative on its own. Now, the provider chat part was fantastic!!! The doctor was patient and accommodating, asked thorough questions and even asked for a photo to evaluate my dog's skin condition. The doctor also gave reasonable suggestions/ recommendations while being completely honest about my dog's condition. The provider made me feel comfortable and calm. Definitely helpful for a person with anxiety like me!
By Ann
Response from Pawp· Feb 2, 2026
Thanks so much for sharing this! 💙 We’re glad the app felt easy to use and that our veterinary team took the time to ask thoughtful questions and review photos. Helping you feel informed, calm, and supported, especially when anxiety kicks in, is exactly what we aim for.
Great. Evaluating pics coming to a conclusion. Great discussion.
By Nicole
Response from Pawp· Feb 2, 2026
We appreciate that! Glad the photo review and discussion were helpful, our veterinary team works hard to evaluate what they see and talk through the best next steps for your pet.
Prompt helpful kind
By Samantha N.
Response from Pawp· Feb 2, 2026
Thanks so much! We’re glad the experience felt prompt, helpful, and kind—our veterinary team is always focused on giving guidance that’s truly best for your pet 🐾
