Pavra RecoveryReviews of pavrarecovery.com

17 Coastal Highway, Lewes, Delaware

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The Fair Hearing score

2.6/ 5

Poor

35 reviews

Pavra Recovery2.6Poor

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About Pavra Recovery

Pavra Recovery creates premium at-home recovery products designed to help people move more comfortably, recover more effectively and build a consistent self-care routine.Our flagship product, the Pavra Recovery Mat™, combines 660nm red light and 850nm near-infrared light in a convenient neck-to-hips design. It is made for simple 10–20 minute sessions at home and supports everyday joint comfort, muscle recovery, relaxation and reduced stiffness.We are committed to delivering reliable products, clear guidance and responsive customer support. Every Pavra Recovery Mat is backed by a 1-year warranty and a 90-day money-back guarantee, so customers can try it with confidence.

Pavra Recovery (pavrarecovery.com) has 35 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.

Also known as: pavrarecovery.com
Website: pavrarecovery.com
Category: Salons & Clinics
Location: Lewes, Delaware
Listed on The Fair Hearing: 2026

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May 14, 2026

Item not received. Do not buy from Pavra

Ordered a mat from this company on 30th March as a birthday present. They use Evri as a delivery agent. The delivery was due on 6th April, I was informed that the delivery had been completed on 9th April at 21.51 in the evening, the photo provided was not my address and appeared to be at the side of a garage. I checked the local area the following morning and spoke with neighbours. No sign of the parcel and no one had received a knock on their door. I have an Evri account that includes my mobile number and email address. As the delivery had failed I bought another gift for the upcoming birthday, I emailed Evri and Pavra to confirm the item had not been received. I have been in contact with Pavra several times, they insist the item was delivered but as a ‘good will’ gesture will send out another mat. I have been clear that I no longer need the item as I purchased something else. I have asked for a refund as the item was not delivered, Pavra are ignoring this request stating that the item had been delivered. Do not use this company!

By David

Response from Pavra Recovery· Jun 8, 2026

Hi David, Thank you for sharing your feedback. We take every review seriously and want to address this with full transparency. We are truly sorry that your experience did not meet the expectations you had, especially given that this was intended as a birthday gift. However, we do want to clarify the situation: once a delivery is marked as completed by the carrier with photographic proof of delivery, the order is considered fulfilled on our end. Despite this, and as a goodwill gesture to support you, we also offered to send a replacement at no additional cost to ensure you were not left without a resolution. We believe this was a fair and generous resolution given the circumstances. We regret that this offer was declined. Our support team will always remain at your disposal and will be happy to help. Warm regards, The Pavra Recovery Team