What warranty service? Patriot doesn't answer your requests
About a year and a half ago I got a set of memory modules from Amazon. They were Patriot Viper Steelseries modules, for a total of 32GB of memory. Up until now, they are performed as advertised. However, one recently failed. Failing products happen even with the best of companies, however, I went to their website and discovered that these have a limited lifetime warranty. So I went rooting around the site figuring out how to see about getting a replacement and came across a form. The form had a bunch of questions to open a ticket and I was like "okay here we are". Then I got to where you pick your product, so I picked DDR4 (which was what I have), and my product isn't even listed anywhere in that form. I can't submit this form because they didn't include the Steelseries Modules in it. Okay, fine, after confirming that SteelSeries does indeed have the same warranty, I came across a page on their website that gave an email to RMA. The site mentions registering for an account on the site which I did, and I sent them an email. That was about a week and a half ago. I have since messaged them on Facebook on their official page... No response. So basically they have ignored every request I have to use the warranty that supposedly their memory has. On top of that, if I do get approved, their website states that the customer has to pay for all the shipping to them and so forth. As if it's our fault their product didn't last. Anyways, because of their inability to communicate with me and their ignoring of my request, I would recommend going another route for memory, perhaps like Corsair.
By Keith H.