Customer service is horrible
Customer service is horrible. They blocked me for no reason. Also most of the umbrellas has a base picture but does not come with base. I had to argue with them to send me the base!
By Mira X.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
102 reviews
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Explore Patio Kingdom’s backyard products and outdoor shade structures: gazebos, pergolas, patio umbrella, storage shed, and patio furniture. Enhance your outdoor living space with style, function and lasting quality.
Patio Kingdom (patiokingdom.com) has 102 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
102 approved reviews, newest moderated first
Customer service is horrible. They blocked me for no reason. Also most of the umbrellas has a base picture but does not come with base. I had to argue with them to send me the base!
By Mira X.
The product seems nice. The instructions are ridiculously poor.
By Brian E.
The delivery was very fast. However, the instructions were not great in assembling.
By lez
Patio kingdom is definitely a first class company. Respond quickly orders are shipped.On time. The quality is exceptional and prices are reasonable. After experiencing a minor problem the service is extremely efficient and responsive I will use them for all my patio needs I would recommend to all my friends
By Geri B.
The chairs are pretty much unusable…. They slant back so far that you are practically lying down in the seat !! Poor design and waste of money!!!
By Carolyn T.
I had a great experience with Patio Kingdom. The product arrived in good condition and matched the description. It was easy to assemble, looks beautiful in my outdoor space, and feels sturdy. Their communication throughout the collaboration was also professional and helpful. Overall, I’m very happy with my experience.
By Ebru Still H.
I bought 6 folding chairs from this company and first time I sat down and lend back the chair fell apart. The Material is weak, The bolt locations are very close to the edge, even the lag bolts would never tighten up.
By ASA W.
We bought one of the patio dining sets. The chairs and table came in two different shades, had wrong pieces, and were super flimsy. I tried working with customer service and they were not helpful. I sent a bunch of pictures and explained that after putting everything together based on the instructions everything felt very weak. We sat on the chairs once and the backs broke loose.
By Mikael K.