Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
745 reviews
PatioHQSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2016, PatioHQ offers innovative products featuring quality craftsmanship to enhance our customers’ enjoyment of the outdoors. We think you will find the everyday prices on our website to be very competitive for high quality outdoor furniture and made in the USA cushions. We hear all the time that our prices are too good to be true, what’s the catch? There’s no catch, we don’t spend millions of dollars on marketing and we are online only which alleviates overhead costs, those savings are passed onto the customer. You may also customize individual pieces and furniture sets with our vast offering of beautiful, durable outdoor fabrics to truly make each piece your own.
PatioHQ (patiohq.com) has 745 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
745 approved reviews, newest moderated first
Easy ordering quality sunbrella product
By Kevin G.
Response from PatioHQ· Jan 16, 2026
Hey Kevin! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We needed 28 inch round cushions that had to be customized for our chairs. Patio HQ made it very easy with their website to get exactly what we were looking for and in a variety of colors and patterns
By Michael M.
Response from PatioHQ· Jan 13, 2026
Hi Michael, Thank you for sharing your feedback with us. We are pleased to know that the customization process met your requirements and that the ordering journey was smooth and straightforward. We truly appreciate you choosing Patio HQ.
The shape and fill material did not match what I ordered and was billed for.
By Jeff
Response from PatioHQ· Jan 8, 2026
Thank you for sharing your feedback, Jeff. We’re sorry to hear that the shape and fill material did not match what you ordered. We kindly request you to email at [email protected] your order number so we can review this and assist you further.
I did not love the cushions that Patio HQ made for me. The filling is too soft and they put the zipper in the wrong place. That said, the cover was well made and they used a quality sunbrella fabric. When I reached out about the problems, their customer service team was very responsive and handled my issue in a fair and honest way, which is why I am giving them 5 stars.
By Lisa H.
Response from PatioHQ· Dec 22, 2025
Hey Lisa! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The cushions are really nice. Exactly what we ordered & fit perfectly. Very satisfied with the merchandise. However, order processing had a small problem. Supposed to credit our 10%"Black Friday promo" (24.35) back to my card, Timing was 8-11 business days. Still not received after 14 BD. Customer service says it was "processed", so who knows what happened??
By Guyinfla
Response from PatioHQ· Dec 19, 2025
Hello Roger, thank you for your feedback. We are glad to know that you are satisfied with the product. Regarding your concern, please be assured that the specified refund has already been processed from our end. We kindly request you to check with your financial institution for the same. If you have any other concerns, please feel free to contact us.
Easy, fast and accurate. Great selection. (I ordered cushions for patio furniture.)
By heidi H.
Response from PatioHQ· Dec 19, 2025
Hey Heidi! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
The website was easy to understand and ordering the exact fabric and dimensions was a simple task. I received the product this week and it fits perfectly and feels great. 👍
By Kevin C.
Response from PatioHQ· Dec 11, 2025
Hey Kevin! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I want to update this review. After a lot of back and forth a "Resolution Specialist", my concerns were finally seen by a "Brand Associate" through this and another review. They were taken seriously and resolved very quickly. The furniture all matches and looks great. Anne 1/2/26 P.S. I would still recommend that you double check your order "addons" vs just looking at the pidtures The furniture is fairly nice but the customer service is potentially the worst I have ever experienced. Ordering online the photos at check looked right but weren’t what I had actually ordered so the sofa and loveseat arrived with the trim that I wanted but the 2 chairs had no trim (even though the photos showed them with trim). This was followed with phone calls (very challenging as foreign language speakers only) and semi nonsensical emails. Their fix was for me to buy new chairs with a small discount, new arms for the chairs small discount or at my asking they would sell me 4 fake plastic wood trim pieces for $100 ea. (maybe cost them $10) All the while claiming that customer satisfaction was the most important thing to them. Stay away from Patio HQ because if you have any issue, any issue, the only help you will get are emails.
By Anne S.
Response from PatioHQ· Dec 11, 2025
Hi Anne, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
