Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
406 reviews
MicroGenDXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
MicroGenDX (patients.microgendx.com) has 406 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 292 reviews with 5 stars · Clear filters
Seamless experience with complete directions. Fast turn around of results.
By Sunny
Response from MicroGenDX· Jun 22, 2026
Hi Sunny, we appreciate your kind words! We're glad we could support your health journey with fast and comprehensive testing. We wish you good health.
Great company. Also, Josh in customer service should be given a raise!
By D.K.
Response from MicroGenDX· Jun 18, 2026
Hi DK, we appreciate your kind words! We'll be sure to pass on the feedback to our Customer Service team. We're glad we can provide helpful answers for your health journey. If you ever need precision testing again, we'll be here to help.
I had been struggling with recurrent UTIs and had been on multiple courses of antibiotics. I would get some relief, but not feel completely well and was getting no help through conventional testing. my last urine analysis and urine culture through Quest actually came back negative, even though I was quite symptomatic at the time. the MicroGenDX test showed 2 different pathogens and none of the antibiotics that I had been on covered both pathogens. the report clearly showed what antibiotics would cover both pathogens and treating with the appropriate antibiotic has made all the difference in the world
By Natalie
Response from MicroGenDX· Jun 15, 2026
Hi Natalie, thank you for sharing your experience with us! We hear from many patients how exhausting recurring UTIs can be, especially when testing doesn't reflect the reality you live with. We're glad our testing could identify the pathogens behind your infection and that the Antimicrobials for Consideration section supported your provider's treatment. We wish you good health!
I finally got an answer to my UTI symptoms after 15 months of getting dismissed by medical care providers suggesting that it was over active bladder, IC or all just in my head.
By AR
Response from MicroGenDX· Jun 13, 2026
Hi AR, we appreciate you sharing your story with us. We're sorry to hear others have dismissed your symptoms as "all in your head." We often hear this from other patients who have spent months or even years navigating chronic illness before finding answers. We're glad we could deliver impactful answers for your care and support your health journey.
Fast results , very good communication.
By zasimauskaite, E.
Response from MicroGenDX· Jun 11, 2026
Hi Edita, thank you for the warm feedback! We're glad we could provide helpful answers for your health journey. We wish you good health.
Fast and reliable. I will definitely recommend this service.
By Tad
Response from MicroGenDX· Jun 5, 2026
Hi Tad, thank you for your feedback and recommendation! We're glad we could deliver a fast turnaround and impactful testing experience.
This test was quick and easy at home and easy to mail!
By Connie P.
Response from MicroGenDX· Jun 5, 2026
Hi Connie, thank you for sharing your feedback with us! We're glad that you've had a straightforward sample collection and smooth experience with us so far. If you have any questions on your results or want help to find a provider, feel free to call our Customer Service at 1-855-208-0019.
I am waiting results actually. I sent my sample for testing and hope it arrives in good condition.
By Paul
Response from MicroGenDX· Jun 4, 2026
Hi Paul, thank you for choosing MicroGenDX's NGS testing to support your health journey. Rest assured, your sample is in good hands as our lab processes it. If you'd like to confirm that your sample has been received, please don't hesitate to reach out to us at 1-855-208-0019 or email us at [email protected]. We're happy to give you an update on your sample's status. Once your results are ready, we can also help walk you through them and connect you with a doctor to review them.
