Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
406 reviews
MicroGenDXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
MicroGenDX (patients.microgendx.com) has 406 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 292 reviews with 5 stars · Clear filters
Great customer service!
By Genevieve
Response from MicroGenDX· Jul 27, 2026
Hi Genevieve, we're glad our Customer Service team could help address your questions. They can also help you find a doctor for treatment if you'd need assistance on that. We wish you good health.
Liz Clines was very helpful
By Marilen M.
Response from MicroGenDX· Jul 22, 2026
HI Marilen, thank you for your comment. We're glad Liz could help you and we'll pass on the kind words to her. We wish you good health.
Great customer service. Josh was very helpful.
By Vickie
Response from MicroGenDX· Jul 22, 2026
Hi Vickie, thank you for your review! We take pride in delivering top-tier Customer Service to support patients and providers on their health journeys. We're glad we could provide this for you as well. We wish you good health.
Glad I got the test. Identified the reason for chronic health problem.
By John Dandridge I.
Response from MicroGenDX· Jul 22, 2026
Hi John, we appreciate your feedback. We take pride in having helped many patients get answers to chronic and complex health problems and are glad we could do the same for you. We wish you continued good health!
Great product and fast detailed reports with explicit information far beyond standard lab reports . Years of uti issues and I keep these on hand for immediate testing out the gate rather than chancing the multi antibiotic routines!
By Dianna
Response from MicroGenDX· Jul 21, 2026
Hi Dianna—we appreciate your kind words! We're glad that you found the speedy test reporting and level of detail so helpful, especially for managing recurring UTI issues. Being able to test right away and get quality answers instead of guessing with broad-spectrum antibiotics is exactly what we designed these kits for. A quick reminder: we generally recommend testing with your kit within one year of the purchase date for best quality results, but our lab can still run samples after that time span as well. If you have any questions, feel free to call us at 1-855-208-0019. Thank you for trusting us to continually support your health. We wish you continued good health!
I received the results faster than was indicated. Very helpful to finally get in depth information. Thank you.
By Rebecca
Response from MicroGenDX· Jul 20, 2026
Hi Rebecca, we appreciate your review! We pride ourselves on fast, quality processing and are glad we could deliver for you on both counts. We wish you good health.
I called micro gen and the customer service rep was so helpful.She gave me a list of doctors. I found them most amazing doctor on the list.Thank you
By Monica
Response from MicroGenDX· Jul 16, 2026
Hi Monica—we just replied to your other review! We're glad that our Customer Service team could support you and your daughter in finding a physician and make the most of your testing experience. Wishing you and your daughter good health!
This test arrived quickly and provided easy instructions to follow. I especially appreciated how simple it was to ship. The results helped narrow down the imbalance I've been struggling with. Now my functional medicine doctor and I have more insight re next steps.
By Michelle R.
Response from MicroGenDX· Jul 16, 2026
Hi Michelle, we appreciate your feedback. We're glad we could deliver a fast, stress-free, and straightforward testing experience for you. Many of the patients we've worked with have had microbial dysbiosis (imbalance) as a contributing factor of their symptoms. We're happy to hear that your doctor found a clear direction for next steps. We wish you good health.
