Great company and customer service! A rare gem!
First time using a lab company...the questions I had were insurmountable! Marlon G. could not have been more patient and helpful. He explained things over and over if I needed (keep in mind I'm beyond sick, so I wasn't operating on all 4 cylinders). He was prompt to follow-up, follow through-even making detailed notes for other coworkers incase he wasn't there. He wanted to ensure that my doctor received the kits needed and in the fastest, easiest manner possible What a rare, refreshing customer service rep-he is thorough, reliable, and cares that you live lol. Thank you Marlon for all of your time and help-you've been truly a life-savor!
By Audrey F.
Response from MicroGenDX· Aug 17, 2026
Hi Audrey, we appreciate your thoughtful review and feedback! We'll be sure to pass this along to Marlon. This is exactly the kind of patience and follow-through we hope every customer experiences, especially when they're not feeling well. Wishing you a full and speedy recovery.