Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
406 reviews
MicroGenDXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
MicroGenDX (patients.microgendx.com) has 406 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 58 reviews with 1 star · Clear filters
Results came back at separate times and unclear of test run
By Justin
Response from MicroGenDX· Jan 12, 2026
Hello! Please reach out to our customer service team, and we can provide guidance and clarity on your results. 1-855-208-0019
I followed the directions exactly as they required. I'm fairly OCD, so I reread the directions several times and was meticulous in executing the directions. I was informed by email that my specimen didn't meet the quality threshold for the semen sample and there were no results after testing 3 times. This was after paying out of pocket to do this test. The urine sample also had to be retested but had 'some' results. The UTI section lists a bunch of things under bacteria, and some under fungi, but it doesn't have any indication if this is what was tested for, or if this was what was positive in my sample. The NGS section clearly states what was found. Not sure why the UTI section is completely vague on what it is trying to convey. The one bacteria found in my NGS test showed unknown pathogenicity. So after paying about $400 out-of-pocket, I basically have no new useful information and no way to recoup my expenses. Considering I followed the directions exactly as they stated, it sounds like they couldn't keep the sample without it degrading or couldn't test it properly and now the liability falls on the customer if they can't get any results. Sad.
By Rob
I have purchased two tests one had a contaminant. I have chronic bacterial prostatitis where we’re looking for a target. The second time I paid for overnight shipping. It took six or seven days to get it and then all I got was part of a report when you call someone to get any details about it there’s no customer service.
By Dustin
Response from MicroGenDX· Jan 12, 2026
Thank you for sharing your experience. We’re truly sorry for the frustration this caused, especially given how important timely and complete results are when managing a chronic condition. This is not the level of service we strive to provide, and we appreciate you bringing it to our attention so our team can review the shipping delay, report issue, and customer service concerns. Our customer service is available Monday through Friday, from 8 AM to 8 PM EST, please reach out to us at 1-855-208-0019
System doesn’t work when you try to put in your email address
By Kathy
Response from MicroGenDX· Nov 26, 2025
Thank you for letting us know — we’re sorry for the frustration. Our team would be happy to help get this resolved quickly. Please reach out to our customer support, and we can assist you. 1-855-208-0019.
Where are the rest of the results???!
By Beth
Response from MicroGenDX· Sep 25, 2025
Hello, thank you for reaching out. We completely understand your concern, but after reviewing your order we can confirm that your complete test results, including selected add-ons, were published on September 23rd, one day after we received the sample. If you need help understanding the full report, our support team will be happy to walk you through step-by-step and address any questions or concerns you may have. Please reach out to us at 1-855-208-0019.
I have warts in my mouth, genitals, and other parts of my body, and this test was negative for HPV. I don't recommend it.
By Darwin
Response from MicroGenDX· Sep 25, 2025
We appreciate you sharing your experience and feedback with us. We are very sorry to learn that your test results were negative and that this did not align with your expectations. We strive to provide clarity for our patients, and we regret that was not the outcome in this instance. In some cases, a negative result may be a result of the sample collection process. We would like to learn more about the specifics of your situation. Please contact us directly so we can speak with you about your case and discuss a potential path forward. We are dedicated to providing the definitive answers our patients seek.
Paid for additional testing on my sample that was not performed per the results.
By DS
Response from MicroGenDX· Sep 25, 2025
"Hi, thank you for your feedback. After reviewing your order, we can confirm that your test results did in fact include your additional add on that you paid for. In some cases, when results are negative, it may appear that no additional findings are listed. We encourage you to review your full report carefully, and our support team is always happy to walk you through your results step by step to clarify. Please reach out to us directly at 1-855-208-0019 so we can assist further."
Horrible, rude billing staff. They incorrectly submitted the test to my provider's old office and then billed me out of pocket for it. When I called to get them to fix it, they told me that the clinic, not the physician, is the provider, and that I was on my own. This is incorrect, but they refuse to correct their billing, even though this provider is still currently in practice elsewhere and her name and ordering information appeared on the order and the bill for the test. I've called three times now to try to clarify the issue. Overall, they are hostile over the phone, and you can't talk to a supervisor. Feels very sketchy, like they are running a scam. I would never use them again, as my feeling is that if you can't get clarification on billing, how can you trust their results? I know the lab and the billing people are not the same, but the overall lack of care and poor attention to detail are red flags for me. This is a newer business and seems destined to fail. There are competitor PCR tests out there, and I'm hoping for a more professional and detail-oriented service experience with one of those. Definitely don't use these guys unless you wish to be sorely disappointed.
By CL F.
Response from MicroGenDX· Sep 16, 2025
Hello, We are very sorry for any negative experience or inconvenience you encountered. Medical billing is a complicated process, especially when the technology is so new, and insurance carriers insistently search for every opportunity to avoid paying claims. We'd appreciate it if you could reach back out to us so that we can resolve this issue. At present, we are unable to bill out this test because we are missing necessary information. We initially encountered issues because your lab requisition was flagged as possible fraud, which we now know was a misunderstanding. We contacted the clinic using the information that was provided on your requisition, and they told us that they had not authorized the test, and the signing provider was no longer employed at that clinic. At the time you were billed, we had no other information regarding your provider being at a new location. Fortunately, we have since been able to track down your provider at their new office. They have confirmed the test authorization and provided an updated lab requisition. We are now trying to get the remaining insurance information from you or your clinic, but would appreciate if you could call us and provide that information so we can proceed with submitting to your insurance. We take great pride in helping our patients and strive to provide the highest level of service possible, in all departments. You can be assured that all our teams are dedicated to customer success and MicroGenDX will continue to provide advanced NGS testing that surpasses any culture and PCR test for many years to come. Please contact us at your earliest convenience by emailing [email protected] or calling us at 1-855-208-0019. Thank You
