Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
406 reviews
MicroGenDXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
MicroGenDX (patients.microgendx.com) has 406 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 292 reviews with 5 stars · Clear filters
those guys are fast & accurate!! best service but also expensive but when it comes to your health....
By Tobias G.
Response from MicroGenDX· Sep 18, 2025
Hi Tobias, thank you so much for your feedback! Every day, we work hard to help our patients receive the insurance coverage they deserve. We’re hopeful that more insurance providers will follow traditional Medicare's lead in offering full coverage for MicrogenDX in the future.
I’ve been suffering with UTI symptoms for over 6 months. I was referred to four different doctors and have taken multiple lab tests that all came back negative. I was suffering daily with no answers. A specialist referred me to MicroGenDX. The process was super simple and the results were fast. The test showed I had a biofilm in my bladder and six strains of bacteria. This test provided me with not only peace of mind, but more information that four doctors and standard multiple lab tests could. I finally have an answer to all my symptoms and am being treated. Extremely grateful for MicroGenDX!
By LF
Response from MicroGenDX· Sep 9, 2025
Hi there, we are so glad to hear that we were able to get you the answers you deserve! We hope you can now live in peace since you are getting proper treatment. Thank you for your positive feedback ! Best, MicrogenDX Team
Fast, detailed and accurate! MicroGenDX blows away hospital and traditional testing. I'll use again if/when needed
By Michael
Outstanding service. Top notch experience.
By RMH
Response from MicroGenDX· Sep 18, 2025
Thank you for your positive feedback! We appreciate it.
It was easy to order and the results were fast!
By Comasia
I cannot recommend MicroGenDX enough. For years I’ve struggled with chronic sinus pain and infection, but every CT scan came back “normal.” Despite the debilitating symptoms, my doctors dismissed my concerns and refused to look deeper. Out of desperation, I did a sinus culture swab with MicroGenDX — and finally got answers. The results showed both fungal and bacterial overgrowth, with fungal being the dominant issue. While my Western doctor disapproved of the report and would not prescribe treatment, the data empowered me to take matters into my own hands. I researched the specific pathogens identified and began a targeted natural protocol using essential oils known to inhibit these microbes. The difference has been life-changing. I’ve experienced about an 80% improvement — reduced facial pain, no more constant sinus odor, and finally a sense that my body is on the path to healing. I am still following an aggressive protocol, but I finally feel hope. If you’re struggling, feeling dismissed, and know deep down something isn’t right — trust your gut. MicroGenDX gives you real, science-based answers when traditional tests fail. Your body will tell you when it’s unwell, and it will also let you know when it’s healing. This test was the turning point in my journey.
By Dee K.
It’s the only culture I’ll use to test my urine now. Multiple hospital cultures never show anything - come to find out I have an embedded ecoli infection. It’s my go to urine culture
By Jennifer
Response from MicroGenDX· Sep 9, 2025
Hi Jennifer! Thank you for sharing your story, we’re glad we could help you uncover the cause of your IC and get you on the path to recovery! Just to clarify: our lab doesn’t use culture testing. Instead, we use NGS (Next-Gen DNA Sequencing) to analyze your urine sample for microbial DNA. That DNA is then matched against our database to give you and your provider a clearer picture of the bacteria and fungi in your urinary system. NGS helps detect microbes that culture can miss, including ones that help your doctor better understand the cause. Best, MicrogenDX Team
My test kit arrived a day later than it should have, but I doubt that was Microgen's fault. Other than that, everything was smooth sailing. I was surprised to see that the level 2 testing turnaround is now only 24 hours as opposed to the 5 days I had been anticipating. Phenomenal company, great lab and great scientists. They found a latent infection that doctors have not been able to uncover in the last 4 months. I knew I had the symptoms, and Microgen confirmed my intuition was correct. Now I know who the enemy is and can finally work with my integrative doctor to eradicate it. Oh, and I interacted with Marlon in customer service two or three times via email with questions. He was very helpful and always got back to me in just a few hours. I've got nothing but good things to say about this company. Thank god they exist for all of us who have been suffering with no answers. Thank you all so much!!
By Andrea
