Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
406 reviews
MicroGenDXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
MicroGenDX (patients.microgendx.com) has 406 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 292 reviews with 5 stars · Clear filters
I had to return something and it was super easy. They were very responsive and helpful, I’ll definitely order from them again!
By Emily
Response from MicroGenDX· Jan 12, 2026
Thank you for your review! We’re glad the return process was easy and that our team was responsive and helpful. We appreciate your support and look forward to serving you again.
Best and most trustworthy testing that I could find in the entire world. They tell you the exact stuff, not generalities like some others.
By Philip G.
Response from MicroGenDX· Jan 12, 2026
Thank you for the kind words! We’re honored you trust our testing and value the detailed, specific results we provide.
MensKey test (Urine & Semen) provided the data ( proof) needed to cure prostasis. Repeated UTI = Antibiotics = Urologist wanted to perform Prostate Surgery vs cure the resistant Bacteria causing inflammation of Prostate. I told Urologist that more test were needed to verify before surgery but he disagrees. I paid MicroGenDX for testing and glad I did vs trusting Hospital Urology. I pay for good Health insurance and still cannot get quality care. Educate yourself or risk permanent health issues. Learned this lesson after the last Urologist caused permanent damage. Hope this helps others. . .
By Jon
Response from MicroGenDX· Jan 12, 2026
Thank you for sharing your experience. We’re glad the MensKey testing provided the results you needed to identify the root cause and pursue the right treatment. Your story highlights the importance of thorough testing and informed decision-making, and we truly appreciate you taking the time to help others by sharing it.
I am so excited to see my results from my test. It brings relief knowing that I will know what it is finally……..!!!!!!
By Chris W.
Response from MicroGenDX· Jan 12, 2026
Thank you for sharing this with us! We’re glad the testing process has brought you some peace of mind, and we hope your results give you the clarity and answers you’re looking for.
Very fast and efficient. Nice service to have an not have to go through a Doctor.
By Kent
Response from MicroGenDX· Jan 12, 2026
Thank you for your review! We’re glad you found the process fast and efficient.
Customer service was great. They were very responsive and helped with payment, shipping and referral information regarding results.
By Steve
Response from MicroGenDX· Jan 12, 2026
Thank you for your feedback! We’re glad our team was responsive and able to help with payment, shipping, and referral results.
Quick, convenient and easy to use. Package arrived on time and the customer service is excellent.
By Grant
Response from MicroGenDX· Jan 12, 2026
Thank you for the great review! We’re happy to hear you had a quick, convenient experience and excellent customer service.
Very quick results, easy directions and great tests to choose from
By anna
Response from MicroGenDX· Nov 26, 2025
Thank you for the positive feedback!
