I got the information I needed
I got the information I needed. It is clear and to the point.
By Sasie S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
282 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PatientFi partners with healthcare practices to remove cost barriers by offering patients friendly monthly plans, so more patients can say yes to the elective procedures they want.With PatientFi, paying over time isn’t a last resort. It’s the reason patients can get excited about saying yes to the treatments and procedures they want.
PatientFi (patientfi.com) has 282 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
282 approved reviews, newest moderated first
I got the information I needed. It is clear and to the point.
By Sasie S.
Really helpful, did not hesitate to get my questions answered. Am glad I chose patient Fi.
By Trojan M.
PatientFi is an absolute joke! They are very inconsiderate. DO NOT FALL FOR THIS PLACE.
By Afton P.
Response from PatientFi· May 19, 2025
Hello Afton, We understand the situation and truly regret any frustration this may have caused. Please note that your principal payoff payment was received after the promotional period had concluded. While the promotional period dates were included in both your contract and monthly billing statements, we recognize that a reminder could have been helpful and are actively reviewing how we can better support borrowers with timely notifications in the future. Thank you for sharing your feedback. We truly understand how frustrating this experience must have been and we’re sorry for any inconvenience it may have caused. -PatientFi Team
Justin was thorough, quick and responsive.
By RC
Excellent customer service!
By julee H.
Clarissa was extremely helpful & thorough in answering my questions, ensuring that every concern was covered before disconnecting the call.
By Alyssa L.
He was able to answer all my questions and didn’t take long!! Amazing chat information and problem solving!
By Sbsb
Justin was so helpful and kind!
By Kristi