PatientFiReviews of patientfi.com

Response from PatientFi· Oct 5, 2026

At PatientFi, our highest priority is ensuring a safe, compliant, and transparent financing experience for our borrowers. The financial actions taken on your account were executed in strict accordance with our Provider Agreement to protect consumers. We took these steps due to a significant volume of unresolved patient complaints regarding fraudulent activity and the fact that your business is currently under investigation by multiple state Attorneys General. Because of the severity of these consumer protection matters and the ongoing regulatory investigations, our standard customer service team is not authorized to manage your account. A detailed explanation of these transaction reversals has been documented. Please have your legal representation contact our legal department directly for any further discussion.

Response from PatientFi· Sep 23, 2026

Hello Krista, Thank you for sharing your feedback. PatientFi takes all consumer concerns seriously, and we appreciate the opportunity to address your experience. We are truly sorry to hear about your frustration regarding your customer service experience and the late payment reported to your credit. Please note that while financing terms are outlined in the initial loan agreement prior to acceptance, we understand that questions about account setup can arise. In addition, to remain compliant with credit reporting regulations, we are required to report accurate account activity to the credit bureaus. However, we always want to ensure that every account is thoroughly audited and handled correctly. We would welcome the opportunity to review your account details directly with you. Please reach out to our dedicated support team at (866) 734-5979 or email us at [email protected] so we can look into your situation and assist you further. Sincerely, PatientFi Member Support

Response from PatientFi· Sep 22, 2026

Hello Angela, Thank you for your honest review. While we are happy to hear that our team was friendly, we are truly sorry for the delay and lack of communication surrounding your refund. We take this feedback to heart and are using it to improve our processing speed and proactive communication so this doesn't happen again. We also recognize your concerns regarding current interest rates and appreciate you sharing your perspective. PatientFi does offer a few promotional- no interest plans if paid in full plans to help with some of the interest. We value your business and are committed to doing better. If you need any immediate assistance, please contact us directly at 866-734-5979. Thank you, -PatientFi Customer Experience Team

Response from PatientFi· Sep 8, 2026

Hi R Kramar, We are truly sorry to hear about your frustration regarding your promotional period, auto-pay settings, and portal registration. We take your feedback very seriously. We want to clarify that our interest-free promotional plans are deferred interest plans. This means that interest will be waived as long as the full principal balance is paid off before the promotional expiration date. For full transparency, these promotional terms are fully detailed in your contract and were disclosed to you prior to acceptance. Regarding your portal account number, you should receive an onboarding email from us within 3-5 business days once your loan is officially active in our system. Please note that it takes a little time for a loan to fully board before you can access the portal, and this process can take slightly longer if your loan was accepted on a Friday or around a holiday. Additionally, you do not actually need an account number to register. You can simply click 'Login with PatientFi' and log in using your email address or phone number once your loan is boarded. We want to ensure your account is set up exactly how you want it. Please reach out to our dedicated support team directly at (866) 734-5979 or email us at [email protected] so we can look into your specific auto-pay setup and resolve this for you right away. Thank you for sharing your feedback. Best regards, The PatientFi Team

Response from PatientFi· Aug 28, 2026

Hello Tatiana, Thank you for sharing your feedback. PatientFi takes all consumer concerns seriously, and we appreciate the opportunity to respond. We sincerely apologize for the frustration you have experienced regarding the refund status of your account. We want to investigate your specific situation immediately to ensure it is handled correctly and resolved without further delay. Please reach out directly to our support team at [email protected] or call us at (866) 734-5979 so we can pull up your account records and assist you right away. Sincerely, PatientFi Support Team

Response from PatientFi· Aug 28, 2026

Hello Tosin, Thank you for your feedback. PatientFi takes all consumer concerns seriously and we appreciate the opportunity to respond. Following your formal outreach, our compliance team thoroughly audited your entire account history and payment records. We have provided a detailed breakdown of our findings in our official response to your case on the Better Business Bureau portal, which we encourage you to review. Please do not hesitate to contact us by phone at 866.734.5979 or email at [email protected] if you have any further questions or concerns. Sincerely, PatientFi Support Team

Response from PatientFi· Aug 28, 2026

Hi Carina, We are sorry to hear about your frustration regarding how payments are applied across your multiple promotional plans. Our goal is always to provide clear terms, transparent communication, and an intuitive experience throughout your financing journey. We want to clarify that each individual loan has its own specific terms and promotional periods, and they are all managed under your single PatientFi account. When making a manual payment online through our portal, you are able to view each individual loan balance and specifically select exactly where you want your payment funds to be allocated. We want to make sure your recent payment is applied exactly how you intended. Please reach out to our team directly at [email protected] or call us at (866) 734-5979 so we can look up your account and assist. Sincerely, PatientFi Support Team

Response from PatientFi· Aug 13, 2026

Hello Nn, I hope this message finds you well. Our team has made an attempt to obtain additional information via TrustPilot; however, we have yet to receive a response. We remain at your disposal to assist in reviewing your situation. At your earliest convenience, kindly contact our customer support team at 866-734-5979. -Customer Support Team