Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
60 reviews
PassesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Passes™ is a creator commerce and monetization platform, offering creator-entrepreneurs a suite of digital tools to grow their brand through engaging with their fan community. Through powerful, safe-for-work channels, Passes™ allows creators to unlock recurring revenue, deepen fan relationships, and monetize sustainably—creating premium experiences that give fans exclusive access to the creators they love, all in one platform.
Passes (passes.com) has 60 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
Showing 41 reviews with 1 star · Clear filters
Payments is getting blocked for no reason and the support team is too lazy to do anything about it. I had to cancel my membership to check if i could use another debit card and just keep getting the same error "Payment failed"
By Isaac Ö.
creators tell me one thing and sell me another
By Madeline E.
Is it just me or is there no option to cancel subscription. Can I just delete my account and pay info so I don’t get charged in the future?
By Basketball V.
Tried to register, but they are making you jump through hoops without giving any clear explanation of what's wrong. Totally unfriendly and destroys any trust for the creators right from the start. All requests to the support are met with canned AI responses.
By Karma
I am a user with a disability who relies on visual content for communication. My experience with Passes.com has been extremely disappointing. The platform uses technology to enforce what I call a "Wealth Filter," locking essential visual content behind $300-$500 monthly paywalls. When I requested a reasonable modification (an Accessibility Tier) to accommodate my disability, the support team (Specialist Blair) stated they "do not control costs" and offered no solution. They are effectively "ghosting" fans who cannot afford these surcharges. I have officially reported this to Disability Rights Texas and the Florida Attorney General regarding the upcoming digital accessibility standards. Be careful if you are looking for inclusive content—this platform currently prioritizes high price tags over accessibility.
By Ronald Keith S.
Repeatedly tried to contact customer support over a mistaken payment that per their policy was within the refund payment. Was promised an email each time and never got one.
By Mordred
Response from Passes· Apr 24, 2026
Hi Mordred, We’re really sorry to hear this and appreciate you sharing your experience with us. That’s not the experience we want anyone to have, and we’d love the opportunity to understand what happened and help. If you’re willing, please reach back out to us at [email protected], and we’ll take a closer look.
I started following an influencer I’d been following for a while, and even though the subscription descriptions are inaccurate or misleading, customer support defends them... Most of the time, there’s no way to contact the creator directly without having to pay again... I strongly advise against it not only is customer support slow and lacks understanding, but the AI-generated response templates are blatantly obvious... 0/10 never again
By Nauriljon
Response from Passes· Apr 23, 2026
Hi Nauriljon, We're sorry to hear about this experience. We’d love to understand more about your experience so we can improve. Please feel free to contact us at [email protected], and we’ll look into this further.
Well, I kinda had a feeling with some replies that it wasn’t actually the content creator so I cancelled my renewal… and got an odd message but went hey, I’ll reactivate it… and then I got the same message I had gotten a week ago about my profile picture that automatically goes out. At least OnlyFans is straight up about what they do, this site helps creators scam people by having auto messages go out. I don’t care how reputable the creator you want to talk to is, Passes will help them scam you out and you are shit out of luck with ever seeing your money again Edit: I am not emailing you guys, you already shut me down when I escalated. I have worked out issues with the creator in absolute no thanks to you. Once I no longer require I am gonna dump this crap service
By Andre T.
Response from Passes· Feb 7, 2026
I’m sorry this has been your experience. While creators do use tools to help manage their messages, it shouldn't feel like you're being misled. We’d like to take a look at your account and see what happened with your renewal and those automated messages to get this sorted out. If you could respond to our info request on Trustpilot or just shoot us a quick message at help@passes, we’ll jump right on it.
