Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
60 reviews
PassesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Passes™ is a creator commerce and monetization platform, offering creator-entrepreneurs a suite of digital tools to grow their brand through engaging with their fan community. Through powerful, safe-for-work channels, Passes™ allows creators to unlock recurring revenue, deepen fan relationships, and monetize sustainably—creating premium experiences that give fans exclusive access to the creators they love, all in one platform.
Passes (passes.com) has 60 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
60 approved reviews, newest moderated first
Payments is getting blocked for no reason and the support team is too lazy to do anything about it. I had to cancel my membership to check if i could use another debit card and just keep getting the same error "Payment failed"
By Isaac Ö.
creators tell me one thing and sell me another
By Madeline E.
Is it just me or is there no option to cancel subscription. Can I just delete my account and pay info so I don’t get charged in the future?
By Basketball V.
Tried to register, but they are making you jump through hoops without giving any clear explanation of what's wrong. Totally unfriendly and destroys any trust for the creators right from the start. All requests to the support are met with canned AI responses.
By Karma
I am a user with a disability who relies on visual content for communication. My experience with Passes.com has been extremely disappointing. The platform uses technology to enforce what I call a "Wealth Filter," locking essential visual content behind $300-$500 monthly paywalls. When I requested a reasonable modification (an Accessibility Tier) to accommodate my disability, the support team (Specialist Blair) stated they "do not control costs" and offered no solution. They are effectively "ghosting" fans who cannot afford these surcharges. I have officially reported this to Disability Rights Texas and the Florida Attorney General regarding the upcoming digital accessibility standards. Be careful if you are looking for inclusive content—this platform currently prioritizes high price tags over accessibility.
By Ronald Keith S.
Repeatedly tried to contact customer support over a mistaken payment that per their policy was within the refund payment. Was promised an email each time and never got one.
By Mordred
Response from Passes· Apr 24, 2026
Hi Mordred, We’re really sorry to hear this and appreciate you sharing your experience with us. That’s not the experience we want anyone to have, and we’d love the opportunity to understand what happened and help. If you’re willing, please reach back out to us at [email protected], and we’ll take a closer look.
accidentally bought the wrong subscription tier, thought I was going to be stuck but shoutout to customer support!! They helped me out so quickly and got me on the right tier. Everything has been great, I do wish the app was a little faster with loading but that’s rly the only issue I’ve had in 2 months of using Passes
By Venessa D.
Response from Passes· Apr 24, 2026
Hi Venessa, Thanks so much for your recent 4-star review on Trustpilot! We're glad to hear you had a good experience, and we truly appreciate you taking the time to share it. If there's anything we could’ve done better, feel free to let us know at [email protected]. Your feedback helps us improve. Hope you have a great rest of your day!
I started following an influencer I’d been following for a while, and even though the subscription descriptions are inaccurate or misleading, customer support defends them... Most of the time, there’s no way to contact the creator directly without having to pay again... I strongly advise against it not only is customer support slow and lacks understanding, but the AI-generated response templates are blatantly obvious... 0/10 never again
By Nauriljon
Response from Passes· Apr 23, 2026
Hi Nauriljon, We're sorry to hear about this experience. We’d love to understand more about your experience so we can improve. Please feel free to contact us at [email protected], and we’ll look into this further.
