Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
50 reviews
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Passages Malibu is a licensed luxury residential addiction treatment center in Malibu, California, offering private alcohol treatment, drug treatment, prescription drug treatment, medically supported detox, and holistic care for individuals and families seeking help.Founded in 2001 by Chris and Pax Prentiss, Passages Malibu was created as an alternative to traditional rehab programs. Our approach focuses on individualized treatment planning, one-on-one therapy, clinical support, holistic modalities, and identifying underlying conditions that may contribute to alcohol or drug dependency.At Passages Malibu, treatment is not based on labels, shame, or a one-size-fits-all model. Each client receives a personalized treatment plan and works with a multidisciplinary care team that may include medical doctors, psychiatrists, psychologists, licensed therapists, chemical dependency counselors, fitness trainers, acupuncturists, hypnotherapists, spiritual counselors, and other holistic practitioners.Unlike many treatment centers that rely heavily on group meetings, Passages Malibu emphasizes extensive one-on-one therapy, private residential care, trauma-informed support, co-occurring mental health support, aftercare planning, and individualized clinical and holistic treatment. Our goal is to help each client better understand and address the physical, emotional, psychological, and lifestyle factors that may be connected to substance use.Our private Malibu campus is designed to provide comfort, privacy, and dignity throughout treatment. Clients receive care in a serene luxury residential setting with individualized schedules, holistic therapies, clinical oversight, medical supervision when appropriate, and compassionate support.Passages Malibu accepts many major private insurance plans. Our admissions team is available 24/7 to answer questions, verify insurance benefits confidentially, discuss treatment options, and help individuals and families determine whether Passages Malibu
Passages Malibu (passagesmalibu.com) has 50 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
50 approved reviews, newest moderated first
Passages Malibu is a sanctuary for healing. You walk onto the ground and can instantly relax into your healing journey. Clinically, Passages Malibu offers the best of the best. They are a clinically comprehensive program that provides treatment for the whole person. Each person at Malibu truly cares deeply about each client and their journey in recovery.
By Freda
The worst place that you can go to if you are addicted to drugs or alcohol. The owner and son act is ridiculous since neither has any medical training. The doctor on staff wants to sell you many vitamins as he can. The young people are having sex. No monitoring of the facilities by any competent person. I was driven, in their van, by a former patient and we hit something. This place is a mess
By Arlene P.
Response from Passages Malibu· Aug 1, 2023
Thank you for bringing these concerns to our attention. We deeply regret hearing about your negative experience and sincerely apologize if our services did not meet your expectations. Please be assured that our team, including the owners, management, and the medical staff, are committed to providing the highest standard of care and professionalism. We work together to ensure the best possible recovery journey for our clients. The allegation concerning inappropriate behavior among clients and lack of monitoring is serious. We have strict policies in place to maintain a safe, respectful, and conducive environment for treatment. We will investigate these claims immediately. The transportation incident you mentioned is also concerning. We ensure our transport services prioritize the safety and comfort of our clients, and we will review this incident to understand what happened and how we can prevent such situations in the future. Your feedback is critical in helping us continually improve our services. If you're comfortable doing so, we would appreciate further discussion on your experience. Please feel free to reach out to us directly at 866-753-0913. Thank you again for your honesty. We hope to have the opportunity to address these concerns directly with you.
The worst place possible. My 1st night there I did not get my meds because they forgot. That a common theme. Nurses at malibu seem bothered when they have to do there job, not all theres 2-3 good ones. There is no 24hr DR. You see doc once a week if lucky and if you really beg you can get your meds filled. Which now unless it's a controlled substance you uber yourself to get em. I went in on 1 med came out on literally 10meds. Food is good, that's honestly all I can say positive. Place is showing its age. Literally falling apart. They sold one therapy center and are selling one of the sober houses. I do not recommend this place due to the fact everytime I needed meds I had to literally give a week notice, then pretty much do all follow up myself to get it filled. They forget everything all day long. I was in the sober house too. 20client house with 1 worker on shift most of time. If you need something you get an uber. Hippa violations like crazy. There were 2 med sheets left right on a desk where I was taking my meds fully open to read. Shop around you can do much better than this for 80k a month. Actually they kick u out at 28 days for faster rotation.
By As
Response from Passages Malibu· Aug 1, 2023
Hello, Thank you for taking the time to share your experiences and concerns about our center. We are sincerely sorry to hear that your time with us did not live up to your expectations. We strive to provide the best care and support to our clients, and we take any suggestion of falling short in this regard very seriously. Our team, including our nurses, are dedicated professionals committed to assisting clients in their journey towards recovery. The claim regarding medication management is concerning, as we have protocols in place to ensure timely delivery and proper supervision of medication administration. Your feedback will help us in reviewing these procedures to ensure that such issues do not reoccur. The alleged HIPAA violations are a serious matter, and we will investigate this immediately. We maintain strict privacy and confidentiality protocols to protect our clients' information, and any breach is unacceptable. We are also looking into the concerns you've raised about the condition of our facilities, as we aim to provide a comfortable and conducive environment for recovery. We encourage you to reach out to us directly at 866-753-0913 so we can better understand and address your concerns. It is through honest feedback like yours that we can continually assess and improve our services. We appreciate your honesty and look forward to rectifying any issues you may have experienced.
I used to work at Passages for 3 years as a bookkeeper when it just started in 2001. I saw a tremendous amount of opposition and obstacles, but the wonderful healing kept going on. They continue to hire qualified hard working staff that care about helping people, and a supportive environment to achieve that goal. This is the best. I sometimes hear people talk about how much money places like this make etc.. But this is easy to understand as people just do not know what goes on behind the scene and inside of knowing the books and where every penny went. The expense from running a company like this is high, difficult and not simple. Chris and Pax have done an amazing job, are generous with their staff, grateful, and do whatever they can humanly do, to achieve their one goal in helping as many people as possible. Chris's body of work in helping many people with addiction continues to expand in many places. The latest work is seen in a massive rehab in Florida to help teens. It has always been his dream to help people and his legacy will continue to reshape and add to the old ideas into continued new solutions toward recovery.
By Lisette K.
Simply, The place saved my life! Period!
By Hugh A.
Wow. A good service.Recently I've been experienced your service. Have a good luck.
By EdzaDil
Passages is truly a blessing and the work they did with my daughter literally saved her life and has brought untold blessing to our family. The entire staff shares a level of caring and compassion that has to be experienced to be truly understood. Their reputation is well deserved.
By B. S.
I have attended Passages Malibu and I can tell you it has honestly saved my life. Ive been through some extreme trauma in my life that contributed to my underlying reasons why I used. I have tried other treatment centers but passages was different. Passages showed me so much respect and compassion as I walked in the door. I was given time to decompress and deal with medical issues my first week of treatment where I was shown understanding and patience. The admissions office, Micheal Shanner and his staff were great to work with. Dr. Khalsa, Dede and her fantastic team of nurses and everyone else that assisted me during my stay are all rock stars. I had many medical issues walking in the door that I thought would make my treatment difficult but the medical team stepped up and made me feel comfortable and physically much better then I could've imagined. The facility is beautiful. You have to be there to believe it. You are catered to the moment you walk in the door. Your bedroom is cleaned daily. They ruffle your towels No matter the room you get you'll be impressed. And if you need something extra just ask them and you shall receive. I fell like I really mattered to them. All the staff in the grounds and housekeeping were so nice. Hard working! The therapists... oh man they are the greatest team in the world. My opinion but I've been everywhere! Christine, Jaqueline, Pamela, Carlos, and so many more. From the acupuncture to family therapy and individual sessions were life changing for me. The therapy I received and chasing down the underlying reasons for my using has forever changed me. I'm so grateful to passages that words cannot express. . I was lucky enough to sit in one of Chris Prevtiss' talks on meta physics. It was mind blowing. I thought of addiction and self awareness forever differently and how they collide. He is an amazing man and so grateful that he Co-founded the passages program. People like me that other programs didn't work so well for cam find their freedom at passages. Lastly I was at passages during the Woolsey fire of 2018. We had but a few minutes to evacuate. Passages did a phenomenal job getting all of us out of Malibu and to there other location in Santa Monica. Pax,Chris and so many other staff had their own homes being threatened but were there right with us making sure we were safe. I understand that pax and Chris even had some of the clients at their own homes to help with the overflow. You just don't see that kind of care and devotion these days. This to me wax amazing. I have experienced loss from fire myself as my own tractor dealership burned down December 24th 2017. It was devastating. Part of the story that brought me to passages in the first place. The Prentiss family and staff of passages are the best you'll find. Take my word fir it. Thank you Passages. Thank you for saving my life.
By Timothy H.
