Scam company that sells defective…
Scam company that sells defective parts! We bought a $300 part from them, it didn’t function, and called them to return. They asked for us to send it to them (for $40) then said because we plugged it in they would not refund. 100% a scam company that will repackage the broken product to you and refuse to issue a refund. It looks like several have had an identical experience. Reply to their reply: it was a correct part for the unit, it was just defective. It appears this is part of the game. Just to be clear, the part was bought for $300, sent back at our (customer) expense for $40 and now they’re refusing a refund and gaslighting. Guarantee they will resell this bad part! Reviews are full of this issue happening over and over.
By Dustin W.
Response from Partshnc· Apr 7, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating situations like this can be. After carefully reviewing the order details, we found that the issue with the part was due to it being incorrectly ordered and installed in a unit it was not compatible with. Because of this mismatch, the part was unable to function as intended. Our team provided a detailed explanation of these findings, along with all relevant information, to Cindy Wilson on 04/01/2026 to ensure full transparency. We always aim to support our customers in selecting the correct parts and are happy to assist with compatibility checks before purchase to help avoid situations like this in the future. Your satisfaction is important to us, and we’re here to help whenever needed. Thank you again for your feedback, and we hope you’ll consider giving us another opportunity to assist you in the future.