Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
15 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Partsforspas is listed under Wellness & Spa.
Partsforspas (partsforspas.com) has 15 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
15 approved reviews, newest moderated first
Purchased a new replacement spa jet pump, pump was cracked on the pump side. Parts for spas asked if they could send me a replacement wet end, the cracked part and rebuild it for them. I accepted, I shouldn't have, the pump now trips the GFI breaker. I asked for a RMA for a new pump in good new working order. I AM NOW GETTING THE RUN AROUND.
By Curtis
The price for the pentair pool filter I needed was the lowest I could find and they shipped it promptly. One of the parts had been slightly damaged during shipping and they promptly sent a replacement after I emailed them. Excellent service, products and value!
By customer
So far horrible experience I ordered something six days ago that was supposed to take two or three days only to find out it’s still stuck at the post office in Florida. I’ve called the number three times to try to get some help and there’s only an answering service that takes your message and says I’ll get a call back but never get a call back. I highly do not recommend using this company.
By Roy D.
Return policy is not great. I purchased a timer that did not work for my application. Paid the money to ship it back, it’s been several weeks since it arrived and told they need to diagnose the problem. The problem was it did not work for my application, spend the extra and buy from Amazon.. Kevin is no bueno
By J V.
Wish I read about this company and Kevin before I ordered an part. If I could give zero stars, they'd get that.
By Brad G.
I ordered a custom cover for my hot tub on October 27th and it finally arrived on December 4th. I just unpacked it today as I needed help to carry it to the backyard. When I put it on, the skirt was way too tight.There is no way to adjust it as it’s part of the cover. The top of the cover appears to fit ok, but when they made the skirt, they goofed. I contacted the company and Kevin replied that it was custom made and there are no returns. They had the correct measurements but screwed up. I will contact my credit card company and contest the charge. This company goes by several names including, PartsforSpas.com, Stonewood Manufacturing, HotTubCoverSpot.com to name a few. If you need a hot tub cover, choose anyone but this company!!
By Michael S.
Wish I read about this company and Kevin before I ordered an part. Wrong connector on part was delivered. Useless to me but on the site they have the one with the correct connector. Hey Kevin, can I do an exchange? Crickets. Send it back? My cost to ship, then I'll be charged the original shipping charged plus a 25% restocking fee. Oh wait, they didn't do exchanges so all the above is lost. Is I could give zero stars, they'd get that
By I J.
I placed an order from this company for parts which were listed as in stock, only to be contacted the next day that parts were not in stock ... so the order was canceled. About six weeks later, the credit-card, email address, etc that I used for this purchase was then used for fraudulent purchases in India. I use a unique email address for each online purchase to track this so know that the data breach was from PartsForSpas.com.
By S S.
