ParchmentReviews of parchment.com

I had a great experience with Parchment. My school, ITT Tech, was closed down, so I had no idea how I was going to get an official transcript. Parchment made the process simple and stress-free. The instructions were clear, the website was easy to use, and I received updates every step of the way. My transcript was received without any issues in three days. I’m extremely grateful for this service and would highly recommend Parchment to anyone needing records from a closed school.

I never received my transcripts, and did not get instructions after paying for them. I paid for them three times and tried getting in touch with customer service--which basically just said that I should have received them and they would not assist me or give me a refund.

Waited 5 months and got nothing.

I made a typo in the email address I used to send transcripts. The email you type in IS NOT VERIFIED by parchment. So they'll just take your money even if it goes nowhere. I asked for a refund or for them to resend to the correct email and was told it was already processed and would not be possible.

It sucks... A lot

A score of one is too high. The school states parchment is the only method to acquire a transcript. The website lists 4 steps and dead ends at step two. We need this information!!!

It just sucks

Too expensive for what they do, and they do it too slowly. Unwilling to be helpful if you need assistance with your order. (I mistakenly ordered a digital transcript instead of a physical one, realized it quickly, but wasn't able to get refund and just had to reorder. The 'digital transcript' is surprisingly expensive — part of how I missed it.) Feels like a scam, but I guess is just a company taking advantage of the system.