Pangama JewelryReviews of pangamajewelry.com

I am trying to cancel my order there is no customer service number

I initially thought I purchased from pandora like many others but actually the products arrived today and are actually quite nice. They fit on a pandora bracelet too so that's fantastic. My only criticism is the cancellation process is non existent and returns at your own cost but I would like to put at ease concerns that it's a scam, it's certainly legit just the customer service process needs addressing. Overall, I'm happy with the product in the end, thanks.

I would 100% rate 0 stars if I could. Shocking quality. Ships from the UK, but if you want to return you're given an address in China to make the cost of returning prohibitive. Total scam. Rubbish product. Website was masked as pandora in a Google search. AVOID, AVOID, AVOID Claims to be a US based company, but this is from their email about a return... Please send the package to the following return address: Address: Building 1, Zone B, Xinhong Zhigu City: Dongguan City State: Guangdong Province Postal Code: 523993 Country: China Tel: +86-17627789193 However, the return address on the package received is 153 Blakeney Way Cannock WS11 8LD Now, tell me that's not a scam. Loads of different countries, for a simple returns procedure. They claim in their reply that their returns policy is transparent. It absolutely isn't. It does not state anywhere that a UK shipped product has to be transported to China to be returned . I've contacted trading standards about this unclear policy, and scam organisation. Especially as they never bothered to reply to my email. Update: After failing to have this review removed, they have stated I've added personal information (the China address) to my review. This is not personal information, and is supposed to be a business address for returns. So which is it Pangama? A scam address to prevent legitimate returns, or an actual business address (in which case, why are you petitioning to have it removed from my review?). I've been invited to contact their customer support to resolve this, but I already have and have been ignored, after receiving the above address in China to return to. I repeat. AVOID at all costs, unless you want to lose your money

Still waiting for order to arrive, made mistake got wrong company, May regret it, Will not make mistake again

Cheap Chinese tat! Ordered in error. Almost 3 weeks to get here. Looked flimsy and cheap....turns out it was as it broke within 30secs of being out of the box!

Unfortunately I hadn’t read the reviews and ordered a charm for my granddaughter’s birthday. Like others I had huge delivery problems ( over a week late ) and great difficulty in cancelling the order and making a return. My advice would be don’t go anywhere near this company.

Would happily give minus 4 stars. They have set themselves up to look like pandora. I tried to cancel my order after 30 mintues. They say you only have 15 mins. There is no way they have received my order printed the picture and despatched the order in 15 minutes. If they pick orders in 15 minutes why does it take 5 days to deliver?. Never mind I will be asking my bank to reverse the charge as its under £50 you automatically insured from this type of company. Stay well clear

0 stars ! Like a lot of people here I was scammed into thinking it was Pandora that I was ordering. I won't buy online anymore . If it sounds too good to be true it probably is. In the future I'll just go to the actual shop .