Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
248 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pangama Jewelry is listed under Jewelry & Watches in Dover, Delaware.
Pangama Jewelry (pangamajewelry.com) has 248 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
Showing 6 reviews with 3 stars · Clear filters
Like many I mistook this for Pandora and showed the charm to my husband then realised it was the wrong website but my husband still ordered from Pangama. I saw a lovely silver charm to go on my Pandora necklace, they sent gold but never mind at least it arrived. If I could swap it for the silver one I would but looking at all the reviews I think I’ll keep hold of this one.
By Elaine R.
Just a word of warning, this is not a US or a UK company. The jewellery ships from China. It takes up to three weeks for delivery. I ordered some charms for my wife for her charm bracelet as a stocking-filler over two weeks before Christmas. At checkout, it was stated delivery would be in 7-11 working days. Well, it was Christmas Eve before the tracking showed the plane only having just left China. I was disappointed as this meant my wife didn't get her stocking-filler until well after Christmas. The company details are represented as being a US company, but this is not the case. When I initially tried to access the Pangama Jewelry website to find contact details to raise a complaint, my Norton Antivirus and web safety software prevented me from accessing it because it is deemed to be a malicious website. I felt scammed and thoroughly depressed. I was not expecting to receive anything. However, the package was finally delivered on Monday, 29 December. It arrived in a securely packaged box. There was a nice presentation box with the Pangama logo on it. Anyway, on to the charms... well, they are actually quite cute and seem to be just like their pictures on the website. They are not actual gold or silver, but I guess you get what you pay for. However, they fit onto my wife's charm bracelet and she seems to be happy with them. So far, none of the little coloured stones have fallen off and they seem sturdy enough. This is just a firm warning to everyone who thinks you are getting a cheaper alternative to Pandora or similar products, that these are not quite the same. I don't understand how Google allowed Pangama to get their products to list first on searches when you are searching for Pandora products.
By Mark du T.
I too like all of you was thinking this website was pandora. I’ve ordered a charm and earrings for my girlfriend for Xmas about 9 days ago. I’ll come back to tell you if they come or not .. this company is a hoax
By Kiki B.
Edit. It's arrived, and to be fair it looks good for the price. They really do need to work keeping their customers updated and aware of what's happening, particularly as it took weeks to come. Like a lot of people, I was rushing with only 5 mins to spare and ordered from Pangama by mistake instead of Pandora. My mistake, big mistake. Nearly 3 weeks later and not a sign of an order, nor an update.
By Jay C.
Response from Pangama Jewelry· Dec 18, 2025
Thank you for your feedback. We’d like to clarify that Pangama Jewelry is an independent brand and not affiliated with Pandora. For order status and delivery updates, please contact our customer service team directly, and they will be happy to review your order and assist you accordingly.
It’s very easy to mistake Pangama for Pandora when searching on Google luckily I noticed and requested a refund in the 15 mins timeframe my refund is processing on my revolut app
By MultiMaccattack
Response from Pangama Jewelry· Dec 18, 2025
Thank you for your review. We’re glad to hear that you noticed in time and that your cancellation request was made within the 15-minute window. We can confirm that your refund has been processed and is currently pending with your payment provider, which may take a short time to appear in your Revolut account.
On August 13,2025 I order the forever love photo charm August 14,2025 I order the forever love photo charm you August 14,2025 I order another forever love photo charm I did not order the heart photo charm these are special gifts please can you send order right. The jewelry looks beautiful that why I choose this jewelry
By Marion W.
Response from Pangama Jewelry· Aug 15, 2025
Dear Marion, Thank you so much for your kind words about our jewelry – we’re truly honored that you chose Pangama Jewelry for such meaningful gifts. We’re sorry to hear there may have been an issue with your order. We want to ensure you receive exactly what you intended. Could you please contact our customer service team at [email protected] with your order numbers and a brief explanation of the discrepancy? Our team will promptly review everything and make sure the correct items are sent. We truly value your trust in us, especially for such special moments, and we’ll do everything we can to make it right.
