Excellent experience ordering
Excellent experience ordering. Good advice before making the order and no problems with the delivery.
By Terry
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
493 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Design your own genuine Panama hat, handcrafted in Ecuador, or choose from our available inventory. Panama Hats Direct has specialized in authentic Panama hats for more than 26 years, with a focus on quality craftsmanship, custom options, and personal customer service.
Panama Hats Direct (panamahatsdirect.com) has 493 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
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Excellent experience ordering. Good advice before making the order and no problems with the delivery.
By Terry
I have three hats from Panama Hats Direct, and I love them all. Admittedly, I have my favorite which I wear almost everyday. I can't tell you how many compliments I get on them, from men and women, all ages and all walks of life. The hats have become my signature. PHD (hmm, hadn't thought about that abbreviation) always processed my orders and delivered my hats to me in a timely fashion, exactly as promised. There was never any drama. I have recommended them to all my friends, and I recommend them here to you.
By Robert
Great Hats and the quality is 2nd to none.
By Elmon
excellent service promp and efficient. easy to use Web site well explained I have bought 3 hats and love them all
By Joe
Great communication before and after purchase. Pleasure to do business with Panama Hats!
By Steven
excellent product, excellent service, very cool product my wife and I have enjoyed for years. we just bought new hats and they are great...
By ian
Such a pleasure to deal with this company! I received updates as to the progress of the hat I ordered for my husband and when it arrived it was so beautifully packed to avoid any possibility of damage to the hat inside, I kept the box to store the hat in. I look forward to the monthly draw in the hope that I can win one for myself. Everything good about this transaction!!
By Leslie Den H.
Great hat, couldn't be happier. First class job, very competent workers
By Robin