Love the hat
Love the hat. Very comfortable and stylish. Very easy to deal with
By Stephen
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
493 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Design your own genuine Panama hat, handcrafted in Ecuador, or choose from our available inventory. Panama Hats Direct has specialized in authentic Panama hats for more than 26 years, with a focus on quality craftsmanship, custom options, and personal customer service.
Panama Hats Direct (panamahatsdirect.com) has 493 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 455 reviews with 5 stars · Clear filters
Love the hat. Very comfortable and stylish. Very easy to deal with
By Stephen
A great experience, will likely buy from them again.
By William
I like the communication and photos of the manufacture of my hat. It was entertaing to see the hat being made and the emails about shipment were helpful .
By Ronald
Made selection easy , size determination was accurate , and made prompt delivery. What more can you ask ?
By Robert
Love the high quality and great fit. I got a slightly wider brim and love it when being in the the sun. Will definitely order another hat from Panama Direct!!!
By Jerry
The customer service was efficient and uneventful. I have purchased six or seven hats over the last few years from PanamaHatsDirect and I've had no issues with the delivery or the quality of the product. The hats were received as represented in the online photos and descriptions. I think it goes without saying that I must've been satisfied if I returned as many times as I did.
By Jerry W.
I only bought hatbands but they look great, were reasonably priced, and arrived on time. I have no qualms about buying from them again.
By Phillip H.
From the initial purchase experience through to the delivery, the process couldn't have been smoother. It exceeded my expectations, in that I was able to customize and understand all the choices and aspects of hat production that would impact my final selection. Staff were in touch to update on delivery and overall, I'm very pleased with this hat. Very high quality and authentic. I've gotten many compliments!
By Laurence