From Ecuador to Prague
Size, shape and quality absolutely OK, hat has been packed and shipped within one month from order, I´ve been kept informed about progress, thanks.
By Jan
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
493 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Design your own genuine Panama hat, handcrafted in Ecuador, or choose from our available inventory. Panama Hats Direct has specialized in authentic Panama hats for more than 26 years, with a focus on quality craftsmanship, custom options, and personal customer service.
Panama Hats Direct (panamahatsdirect.com) has 493 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 455 reviews with 5 stars · Clear filters
Size, shape and quality absolutely OK, hat has been packed and shipped within one month from order, I´ve been kept informed about progress, thanks.
By Jan
Beautiful leather hat bands, Excellent quality and price.
By Sal
This is the best hat I've ever had. I did a special order, and Casey handled it personally. He was responsive both by email and phone. The hat arrived on time, when he said it would. I highly recommend his company.
By AO
The hat is wonderful. The customer service from Panama Hats Direct was excellent. At each step going through the process, they emailed me pictures of the work in progress. I am delighted with the hat. My only suggestion would be to send the requests for a review AFTER the hat has been delivered - and not a couple of weeks before it arrives.
By Thomas
Best customer service I have had anywhere. The owner spent 20 minutes on the phone helping me making suggestions and helping to pick the best hat. The finished product is super. Cannot over emphasize the personal nature of the help I received. Definitely the best of the best.
By IrvingEpperson, M.
Great service, have always been able to ask questions and have had them answered promptly. Status of the production of my hats and shipping details have always been advised and arrival here in New Zealand eagerly awaited. Five days from shipping to delivery has been the best so far. I am no oil painting to look at but the hats help and always attract attention when people realise that it doesn't look like some fake out of China.
By Jonathan
Loving my Montecristi! Beautiful hat!
By Glenn
No problems. Panama hat leather bands of great standard of quality. From Ecuador via USA. If only I hadn't already got a Panama...
By David T.