4 Star Greatness
I'm happy to give 4 Stars for the hat I ordered my Father for his Birthday In March. There was a follow up email after shipment to let me know it was on the way and another to make sure it arrived. Great Customer Service.
By Martin
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
493 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Design your own genuine Panama hat, handcrafted in Ecuador, or choose from our available inventory. Panama Hats Direct has specialized in authentic Panama hats for more than 26 years, with a focus on quality craftsmanship, custom options, and personal customer service.
Panama Hats Direct (panamahatsdirect.com) has 493 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 22 reviews with 4 stars · Clear filters
I'm happy to give 4 Stars for the hat I ordered my Father for his Birthday In March. There was a follow up email after shipment to let me know it was on the way and another to make sure it arrived. Great Customer Service.
By Martin
Great hat, fantastic price
By Robert
The best and good price
By Farouk S.
Cant give you 5 because: I haven't seen the hat yet, although I'm sure its good. I asked for it to be sent directly to New Zealand, not via USA. It was send via USA.
By John
Bought a clearance, but still treated like paid full price. Thanks
By Roger
I had a fit problem with my hat. Some initial communication problems were resolved successfully. Now I have a very nice hat.
By Roger
High quality hat; great price on the hat. Unfortunately, the high shipping costs to the US make it borderline cost effective. But, that's not really the fault of Panama-Hats-Direct. Those guys are great! And their hats are great!
By Jerry
Took longer for delivery than I expected, perhaps due to the special order size, but the finished hat is beautiful.
By Richard